HeyKoala · for hotels in the United States
The AI receptionist for US hotels.
HeyKoala answers every reservation call on the first ring, day and night. It checks live rates in your PMS, takes payment with a Stripe link while the guest is still on the line, books the room and confirms by text. Your front desk stays with the guests standing in front of them.
Live call · Room booking
Picked up in 0.4s
Pickup
0.4 seconds
PMS
Opera, live
Payment
Stripe
Payment received. King room, Friday and Saturday, booked in your PMS. Confirmation sent to the guest.
Answers live calls in
Why hotels in the USA use HeyKoala
Every unanswered call is a booking someone else takes.
01
The night audit can't answer the phone
One person covers the desk overnight. When they are checking a guest in, the next booking call rings out and goes to an OTA.
02
Front-desk turnover never stops
Every new hire has to learn rates, policies and the PMS. HeyKoala knows your SOP from day one and never quits mid-season.
03
OTA commission on guests who called you
A guest who calls direct and can't get through books on an OTA instead. Answering that call is the cheapest direct booking you will ever make.
04
Spanish-speaking guests get a worse experience
HeyKoala switches language mid-call, so every guest gets the same fast answer whatever language they open with.
Built for the USA
Your number, your PMS, your payments.
Local US numbers
A US number provisioned through Twilio, or SIP into your existing PBX. Guests dial the number they already know.
Stripe payments mid-call
A secure Stripe link goes out by text while the guest is on the line. The room is held when payment lands.
Your PMS, live
Real availability and write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. Any other PMS with an API, we connect for you.
Your greeting, your rules
You set the greeting and the SOP, including any call-recording disclosure your state requires.
See every connection on the integrations page.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreHow it works
From first ring to confirmed booking.
01
Pick up every call
Under a second, in the guest's language. No hold music, no voicemail.
02
Check your PMS live
Quotes only rooms and rates that are actually bookable right now.
03
Take payment mid-call
A secure payment link goes out while the guest is still on the line.
04
Book and confirm
The reservation is written to your PMS and the guest gets a confirmation.
Questions hoteliers in the USA ask
Good to know.
What is the best AI receptionist for hotels in the USA?
HeyKoala is built for hotels specifically: it answers reservation calls 24/7, checks live availability in the PMS, takes a Stripe payment mid-call, books the room and confirms by text. Most AI receptionists take a message; HeyKoala completes the booking.
Which PMS does HeyKoala connect to?
Live availability and booking write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. If your PMS has an API or an MCP server, we build the connection for you as part of onboarding.
Do we keep our existing phone number?
Yes. Either forward your line to a local US number we provision through Twilio, or we connect to your hotel's own PBX over SIP so calls reach the AI first and transfer to staff when needed.
Can guests get confirmations by text instead of WhatsApp?
Yes. US guests get their payment link and confirmation by SMS. WhatsApp is available for international guests who prefer it.
How fast can we go live?
Independent hotels can be answering calls in about 10 minutes, before the PMS connection is finished. Groups and chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.
Hear it answer a call for your hotel.
Book a 30-minute demo. We set the agent up with your rooms and rates and you call it yourself.
HeyKoala for hotels in other regions