Integration·PMS

HeyKoala AI for Cloudbeds.

Connect HeyKoala to Cloudbeds and let a voice and WhatsApp AI answer every booking call, quote live rates, take payment mid-call and write the reservation into Cloudbeds, around the clock and in the guest's own language.

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HeyKoala AI for Cloudbeds

Cloudbeds

Live

Availability from Cloudbeds

Re-keyed bookings

~10 min

To start answering calls

24/7

Coverage with no extra staff

On Cloudbeds

What HeyKoala does on Cloudbeds.

Bookings written to Cloudbeds

The AI checks live availability and rates in Cloudbeds and creates the reservation on confirmation, so your team never re-keys a phone booking.

Payment during the call

A secure Stripe payment link goes out by SMS or WhatsApp while the guest is still on the line. The room is held when payment lands.

After-hours and peak cover

Nights, weekends and check-in rushes: every call is answered in under a second, so direct bookings stop leaking to OTAs.

How it works

Three steps from sign-up to live.

Connect your Cloudbeds property

Authorise HeyKoala's access to your Cloudbeds property through the Cloudbeds API. No custom development on your side.

Load rooms, rates and policies

We mirror your room types, rate plans and policies so quotes match what guests see on your booking engine.

Forward your line and go live

Forward your number, or connect your PBX over SIP. Independents typically take calls the same day.

Compatibility

Cloudbeds properties (hotels, B&Bs, hostels and vacation rentals), via the Cloudbeds API.

Common questions

Cloudbeds, answered.

Does HeyKoala write bookings into Cloudbeds?

Yes. Live availability and booking write-back with Cloudbeds is live today. The reservation is created in Cloudbeds when the guest confirms.

Can it take payment for a Cloudbeds booking over the phone?

Yes. The AI sends a secure Stripe payment link by SMS or WhatsApp during the call, and the booking is confirmed when payment lands.

How quickly can a Cloudbeds hotel go live?

Independent hotels can be answering calls in about 10 minutes. The Cloudbeds connection and rate mapping follow during onboarding.

Which languages does it speak?

26+ languages on live calls, including English, Spanish, German, French, Norwegian, Swedish, Danish and Finnish, with automatic detection and mid-call switching.

Run it on this integration

What you can run on Cloudbeds.

Pick one solution or all of them. They share the same AI brain and the same guest record.

Plug HeyKoala into Cloudbeds. Go live in days.

See a live conversation read from and write back to Cloudbeds in a 30-minute demo.

Book a demo Talk to the team