HeyKoala · for hotels in Australia
The AI receptionist for Australian hotels.
Whether you run a city hotel, a regional motel or a resort, HeyKoala answers every call around the clock, checks live availability in your PMS, takes payment with a Stripe link mid-call and confirms the booking. No more after-hours voicemail, no more weekend calls going to an OTA.
Live call · Room booking
Picked up in 0.4s
Pickup
0.4 seconds
PMS
Cloudbeds, live
Payment
Stripe
Payment received. Queen room, Thursday for two nights, booked in your PMS. Confirmation sent to the guest.
Answers live calls in
Why hotels in Australia use HeyKoala
Every unanswered call is a booking someone else takes.
01
After-hours and weekend cover is expensive
Staffing reception late at night and on public holidays costs the most, and it is exactly when guests call to book.
02
Small teams, big season swings
Regional and coastal properties run lean in the off-season and get flooded in peak. HeyKoala scales with the phone, not the roster.
03
International guests, many languages
Guests call from across Asia and Europe. HeyKoala answers in their language and switches mid-call when they do.
04
Direct bookings leaking to OTAs
A missed call is a booking that ends up on an OTA with commission attached. Answer it and keep the margin.
Built for Australia
Your number, your PMS, your payments.
Local Australian numbers
An Australian number through Twilio, or SIP into the PBX you already run. Your published number stays the same.
Stripe payments mid-call
A secure payment link goes out while the guest is on the line, in Australian dollars. The room is held when payment lands.
Your PMS, live
Real availability and write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee, plus any PMS with an API on request.
Runs your SOP
Deposits, cancellation terms, pet policy, late check-in: the AI follows your rules, not a script.
See every connection on the integrations page.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreHow it works
From first ring to confirmed booking.
01
Pick up every call
Under a second, in the guest's language. No hold music, no voicemail.
02
Check your PMS live
Quotes only rooms and rates that are actually bookable right now.
03
Take payment mid-call
A secure payment link goes out while the guest is still on the line.
04
Book and confirm
The reservation is written to your PMS and the guest gets a confirmation.
Questions hoteliers in Australia ask
Good to know.
What is the best AI receptionist for hotels in Australia?
HeyKoala is a hotel-specific AI receptionist: it answers calls 24/7, checks live PMS availability, takes payment with a Stripe link mid-call and books the room. It is built for hotels, motels and resorts rather than as a generic call-answering service.
Which PMS does HeyKoala connect to?
Live availability and booking write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. If your PMS has an API or an MCP server, we build the connection for you as part of onboarding.
Do we keep our existing phone number?
Yes. Either forward your line to a local Australian number we provision through Twilio, or we connect to your hotel's own PBX over SIP so calls reach the AI first and transfer to staff when needed.
Does it work for motels and small regional properties?
Yes. Independents can sign up and have the AI answering calls in about 10 minutes, with no PMS integration needed to start.
How fast can we go live?
Independent hotels can be answering calls in about 10 minutes, before the PMS connection is finished. Groups and chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.
Hear it answer a call for your hotel.
Book a 30-minute demo. We set the agent up with your rooms and rates and you call it yourself.
HeyKoala for hotels in other regions