Voice AI kiosks · for QSR & fast-casual
Voice AI kiosks that talk, take the order, and upsell.
Guests just say what they want, with no tapping through screens. The HeyKoala agent greets them, takes the full order, upsells on every ticket, takes payment, captures loyalty, and fires it straight to your POS. The line keeps moving, 24×7.
One order, end to end
- Greets and takes the full order by voice
- Upsells on every ticket, ~20% lift
- Takes payment: card, wallet & UPI
- Fires to your POS and kitchen in real time
- Captures phone + loyalty for next visit
See it live
Watch it take a real order.
Sixty seconds of a HeyKoala voice AI kiosk in action: ordering, upselling, payment and the order landing in the kitchen.
The basics
What is a voice AI kiosk, and why QSR?
A voice AI kioskreplaces the tap-through touchscreen with a conversation. The guest walks up and simply says their order, like “two crispy chicken combos, one with no mayo, and a cola.” A conversational AI agent understands it, suggests the right add-on, takes payment, and sends it to the kitchen. No menu hunting, no scrolling, no queue for a cashier.
For a quick-service restaurant, that hits the three numbers that actually run the P&L. First, speed: orders start the second a guest arrives. Second, average ticket: every order gets a consistent upsell. Third, labour: the front counter keeps moving even when you're short-staffed or it's 2am. And all the while it quietly builds a customer list you can market to. That mix is why QSR is the sharpest fit for voice AI.
The flow
One order, end to end.
From the first word to the kitchen ticket and a captured guest, the whole flow is faster than waiting for a free cashier.
Guest speaks
Orders out loud, no tapping
AI understands
Items, mods, combos, any language
Upsells
The right add-on, every time
Takes payment
Card, wallet & UPI at the kiosk
Fires to POS
Straight to kitchen, real time
Captures guest
Phone + loyalty for next visit
How it works
How a voice AI kiosk works.
Six steps, start to finish: ordering, upsell, payment, kitchen and the guest captured for next time.
01
Greet & listen
The kiosk opens with a warm, natural greeting and listens. No menu-tree tapping, no scrolling. The guest just says what they want, the way they'd say it to a person: “a spicy chicken combo, no onions, large fries.”
02
Understand the full order
The agent parses items, modifiers, combos and promotions in one breath. It handles changes mid-sentence (“actually make that two”), and asks only the questions a good cashier would. It works across languages and accents.
03
Upsell, naturally
Instead of a generic “would you like fries with that,” it makes a context-aware suggestion (the right add-on, size-up or dessert for that order) every single time, with no off-days. That consistency is where the ~20% upsell lift comes from.
04
Take the payment
The guest pays right at the kiosk by card, contactless, wallet or UPI, with no handoff to a cashier. The transaction is reconciled against the order automatically.
05
Fire to POS & kitchen
The confirmed order is written straight into your POS and kitchen display in real time, with items, mods, 86'd states and combos intact. No re-keying, no transcription errors between the guest and the line.
06
Capture the guest & loyalty
It invites the guest to drop a phone number or join the loyalty programme at the point of order. A one-time walk-in becomes a known, repeatable customer you can bring back later.
Your stack
Plugs into the systems you already run.
The kiosk isn't an island. One agent sits at the centre of your stack and keeps every system in sync: orders, money, kitchen, guests and marketing.
HeyKoala Voice AI Kiosk
One agent, every channel
Your POS
Orders, mods & combos written in real time
Payments
Card, contactless, wallet & UPI at the kiosk
Kitchen display
Tickets hit the line the moment they're confirmed
Loyalty / CRM
Enrolls guests and logs every visit
Marketing
Clean first-party list feeds your campaigns
The payoff
More upsell, always open, no queue.
Smart suggestions on every order, never skipped.
Lunch rush, 2am craving, every shift gap.
Guests order the moment they walk up.
Same brain on kiosk and drive-thru.
Beyond ordering
It runs the guest relationship.
A regular kiosk ends when the order is placed. This one takes the money, remembers the guest, and brings them back.
Takes the payment
The kiosk closes the whole transaction by card, contactless, wallet or UPI, with no cashier handoff. Faster checkout, fewer staff tied to the counter.
Collects customer info
It captures a phone number or email at the point of order, so every walk-in becomes a known contact in your CRM instead of an anonymous sale.
Powers loyalty
Guests enroll and are recognized on return visits, with points and rewards applied automatically. No app fumbling, no cashier prompts to forget.
Nudges repeat visits
That first-party data drives timely come-back offers (a slow Tuesday, a lapsed regular, a birthday) that turn one visit into a habit.
Fuels marketing
Every order builds a clean, opted-in list you own, ready for WhatsApp, SMS and email campaigns instead of renting reach from aggregators.
Lifts the average ticket
Consistent, context-aware upselling on every single order is what delivers the ~20% lift. That's revenue a distracted cashier leaves on the table.
The quick decision
Regular kiosk vs. voice AI kiosk.
Same counter space, same guest. One just collects orders. The other grows the ticket and the customer base. For most QSR owners, it's a quick call.
| Regular touchscreen kiosk | HeyKoala voice AI kiosk | |
|---|---|---|
| Ordering | Tap and scroll through menu screens | Just speak, a natural conversation |
| Upsell | A static banner that's easy to ignore | Smart suggestion on every order (~20% lift) |
| Queue at peak | Still a line if units are busy | Instant, no waiting for a free cashier |
| Languages | One fixed UI, limited options | 26+ incl. Arabic, Hindi, accented English |
| Payments | Takes payment | Takes payment by card, wallet & UPI |
| Customer data | Rarely captured | Phone & loyalty captured at the order |
| Repeat visits & marketing | No follow-up | Builds your list and nudges guests back |
| Drive-thru | A separate, disconnected system | Same AI agent across kiosk + drive-thru |
| Rollout | Hardware-led swap | Software-led, works with your stack |
One brain, every lane
The same agent runs your drive-thru.
The kiosk shares its brain with the HeyKoala drive-thru AI agent, the same conversational AI that takes orders at your speaker post. Your menu, promotions, upsell logic and languages stay identical across the counter and the lane, so a guest gets the same experience whether they walk in or pull up. You manage one system and one guest list, not separate kiosk and drive-thru vendors stitched together.
Why HeyKoala
Every interaction, made better.
A kiosk should feel like the best version of your friendliest cashier: patient, quick, and always remembering to ask the right thing. That's what the HeyKoala agent does. It listens the way a person does, handles the messy real-world order without making the guest start over, takes the payment, and treats every visit as a chance to upsell well and bring that guest back.
The result is a smoother experience for the guest and a measurably better one for the operator. You get roughly 20% more upsell, service that runs 24×7, every walk-in turned into a known, loyal customer you can market to, and no more standing in the queue. Better for the guest, better for the bottom line, on the kiosk and at the drive-thru.
Questions operators ask
Voice AI kiosk FAQs.
What is a voice AI kiosk?
A voice AI kiosk is a self-order station where the guest simply talks to order, instead of tapping through menu screens. A conversational AI agent greets them, understands the full order in natural language (including modifiers, combos and promotions), then upsells, takes payment, captures loyalty details, and sends the order straight to your POS and kitchen. It's faster than a touchscreen for the guest and it never has an off-day on upselling.
How does a voice AI kiosk increase upsell?
Human cashiers upsell inconsistently, only when they're not rushed and remember to. The AI agent makes a context-aware suggestion on every order, choosing the add-on, size-up or dessert that actually fits what's in the basket. That consistency is what drives roughly a 20% lift in upsell versus manual ordering.
Does the kiosk integrate with my POS and take payments?
Yes. HeyKoala writes orders, modifiers, combos and 86-states directly into your existing POS and kitchen display in real time, with named integrations across Oracle MICROS, Toast, Square, Qu, PetPooja, Restroworks and more. The kiosk also collects payment on the spot by card, contactless, wallet or UPI, so there's no cashier handoff and no re-keying.
How does it help with loyalty and repeat customers?
The kiosk captures a phone number or loyalty sign-up at the point of order, so every walk-in becomes a known contact in your CRM. From there it recognizes returning guests, applies rewards automatically, and gives you a clean first-party list to run repeat-visit nudges and marketing campaigns over WhatsApp, SMS and email.
Is it the same system as the drive-thru AI agent?
It's the same conversational AI brain. HeyKoala runs one agent across the kiosk, the drive-thru lane, phone and dine-in, so your menu, promotions and upsell logic stay consistent everywhere, and you manage one system instead of stitching separate kiosk and drive-thru vendors together.
Why choose a voice AI kiosk over a regular touchscreen kiosk?
A regular kiosk just moves the tapping from a cashier to the guest. A voice AI kiosk is faster (talk instead of scroll), upsells consistently for ~20% more revenue, captures customer data for loyalty and marketing, supports many languages, and shares one brain with your drive-thru. For most QSR owners it's a quick decision: same hardware footprint, materially more revenue and retention.
See a voice AI kiosk run your menu.
~20% more upsell, 24×7 ordering, in-kiosk payments, loyalty capture and no line queue, on the kiosk and the drive-thru. Book a demo and we'll run your menu live.