One agentic AI platform. Every property in your chain.
HeyKoala Enterprise deploys voice and WhatsApp AI across your entire portfolio. Multi-property dashboards, deep PMS and POS integration, SOP customisation per property, dedicated success team, and SLA-backed uptime. Cloud, VPC, or on-premise.
9+
AI Agents Live
26+
Languages Supported
24/7
Availability
95%
Call Answer Rate
What hotel chains get with Enterprise
Three things that separate a multi-property AI deployment from a single-hotel pilot.
Built for multi-property scale
One platform across every property. Centralised dashboards, brand-level SOP templates, per-property overrides, role-based access, and SSO. Onboard the next property in days, not weeks, because the agent already knows how your brand operates.
Deep integration, not surface-level
Live PMS sync (Opera, eZee, Mysoft HMS, Odoo), two-way POS connectors (PetPooja, Restroworks, Rista), SIP/PRI/IPBX telephony, WhatsApp Business, and Razorpay payments. Custom integrations are part of Enterprise onboarding, priced per scope.
Trained on your SOP, not the software's defaults
Every hotel runs differently. Your VIP rules, deposit policies, cancellation terms, upsell logic, and escalation paths become the agent's playbook. Update the SOP through a config dashboard. No code, no waiting on a sprint.
Trusted by hotels and resorts that take operations seriously
Properties already running HeyKoala AI across voice, WhatsApp, and PMS.
A complete agent ecosystem
Six specialised agents that work together to transform every guest touchpoint and staff workflow.
Reservation Agent
Handles inbound calls 24/7, checks live availability, books rooms, and syncs the confirmed reservation back to your PMS in real time.
Food Order Agent
Takes in-room dining and takeaway orders by voice or WhatsApp, with full POS sync and dietary-flag handling.
Feedback Agent
Captures guest feedback through natural conversation, scores sentiment in real time, and routes service-recovery alerts within 15 minutes.
Service Desk Agent
Routes guest requests to the right team, tracks SLA compliance, and escalates issues based on your priority rules.
Staff Coach Agent
Delivers real-time upsell prompts, SOP reminders, and guest context to your team at the moment of interaction.
Tour Guide Agent
Interactive virtual property tours over WhatsApp and web, turning browsers into confirmed reservations.
Don't fit your chain to the software. Train the agent on your SOP.
Brand-level rules with property-level overrides. VIP routing, deposit policies, cancellation terms, group-booking flows, and language defaults. The agent works the way your chain operates today, with overrides for the properties that need them.
Updates ship through a config dashboard. No code, no sprint, no waiting room.
Brand-level rules with property overrides
Set a chain-wide cancellation policy and let individual properties override for high season. The agent enforces the right rule on every call.
VIP and loyalty handling
Repeat guests and platinum members get routed to the property's reservations manager. The AI handles everyone else end-to-end.
Group and corporate bookings
Trigger different deposit terms, invoicing, and contract flow for group bookings above a threshold. Configurable per property.
Localisation and language
Each property picks its primary languages and brand voice. Properties in the Gulf default to Arabic-first, properties in South India to local language plus English.
Works with your stack
Plug HeyKoala into the systems your chain already runs. PMS, telephony, payments, and messaging.
Property Management Systems
Live availability, rate plans, and reservation write-back.
Telephony and IPBX
Keep your existing number. Route calls in and out across providers.
Communication and Payments
WhatsApp Business, email, SMS, and Razorpay for confirmations, follow-ups, and payment collection.
Staff-facing AI that makes your team better
Most hospitality AI replaces staff. HeyKoala empowers them. The Staff Coach Agent delivers real-time, contextual guidance to your team at the moment of interaction.
- Real-time upsell prompts based on guest profile and order history
- SOP compliance scoring with instant feedback for every interaction
- Guest preference alerts before check-in or table arrival
- Performance analytics and coaching recommendations for managers
Live coaching tip
Guest in Room 204 celebrated anniversary last visit. Suggest the champagne package with turndown service.
Upsell opportunity
Table 12 ordered pasta. Their last visit included dessert. Recommend the tiramisu.
SOP reminder
Check-in for VIP guest arriving in 15 min. Ensure welcome amenity is placed and GM notification sent.
Tier-1 security and governance, by default
The compliance posture your IT, security, and procurement teams expect on day one.
SLA-backed uptime
99.9% availability with multi-region failover. Sub-200ms response latency. Standard on every Enterprise contract.
Data residency you control
Pin every byte to India, the EU, or your specified region. ISO 27001 and SOC 2 control mapping in place. PII redaction at the inference layer.
Identity and access governance
SAML and OIDC SSO, SCIM provisioning, role-based access at the property, workflow, and call-record levels.
Audit and compliance
Every model call, every action, every prompt change is logged. Exportable to Splunk, Datadog, or your SIEM. HIPAA-aware workflows for healthcare partnerships.
Outcomes from real deployments
Numbers from properties already running HeyKoala AI in production.
90%
Fewer missed calls
A 200-room resort moved from missing 40% of reservation calls to capturing 95% with the AI agent.
15%
Higher guest spend
AI-powered upselling and food order automation lifted average guest spend by 15% across deployed properties.
70%
Faster service response
Service desk automation took average guest-request response time from 15 minutes to under 5.
Frequently asked questions
Answers to what hotel chain owners, IT heads, and CFOs ask before signing.
How do you handle multi-property data isolation?
Each property runs in its own logical tenant with separate PMS connections, separate guest CRM, and separate call recordings. Brand-level admins can view across properties; property-level admins see only their own. Data never crosses tenant boundaries unless you explicitly allow it for chain-wide reporting.
What's the SLA on Enterprise?
99.9% availability backed by service credits. Sub-200ms response latency. Multi-region failover across India and the EU. Dedicated success team and a SEV-1 escalation channel. SLA terms are part of every Enterprise contract.
Can we self-host or run inside our VPC?
Yes. Enterprise customers can deploy in their own AWS, Azure, or GCP account, or fully on-premise for regulated environments. Self-hosted deployments default to open-weight models. We license the engine, ship the runbook, and stay on call for SEV-1s.
How do you handle PII and compliance?
PII redaction at the inference layer before any third-party API call, ISO 27001 and SOC 2 control mapping, HIPAA-aware workflows for healthcare deployments, and data residency you control. Audit logs are exportable to your SIEM.
Who manages the deployment, us or you?
We do, by default. Enterprise onboarding includes a dedicated solutions engineer, a deployment manager, and a customer success lead. For self-hosted deployments, we hand over Terraform and a runbook and stay co-managed for SEV-1s.
What's the typical procurement timeline?
Discovery to signed MSA: 2 to 4 weeks. Integration scope and SOP capture: 2 weeks in parallel. Production rollout: 4 to 8 weeks for cloud, 8 to 12 weeks for VPC or on-premise. Subsequent properties under the same brand go live in days because the agent already knows your SOPs.
Ready to deploy AI across your chain?
Book a 30-minute walkthrough with the enterprise team. We will scope integrations, timeline, SOP capture, and ROI for your portfolio.