HeyKoala · for hotels in the Nordics
The AI receptionist for Nordic hotels, in Swedish, Danish and Finnish.
HeyKoala answers every call in Swedish, Danish, Finnish or Norwegian, and in the guest's own language when they call from abroad. It checks live availability in your PMS, takes a Stripe payment in local currency mid-call and confirms the booking.
Live call · Room booking
Picked up in 0.4s
Pickup
0.4 seconds
PMS
Apaleo, live
Payment
Stripe · SEK
Payment received. Double room, Friday and Saturday, booked in your PMS. Confirmation sent to the guest.
Answers live calls in
Why hotels in the Nordics use HeyKoala
Every unanswered call is a booking someone else takes.
01
High staff costs, lean front desks
Nordic hotels run some of the leanest receptions in Europe. When the one person on shift is busy, the call is lost.
02
Self check-in still needs a voice
Many properties have moved to self check-in, but guests still call with questions and bookings. The AI picks up every one.
03
Four local languages, plus visitors
Swedish, Danish, Finnish and Norwegian guests, plus international travellers. One agent answers them all.
04
Data protection by default
EU data hosting and a GDPR Data Processing Agreement, ready for your DPO before the first call.
Built for the Nordics
Your number, your PMS, your payments.
Speaks Nordic languages
Swedish, Danish, Finnish and Norwegian on live calls, with mid-call switching to 20+ more.
EU data hosting + GDPR DPA
Guest data can be hosted in the EU, and we sign a GDPR Data Processing Agreement.
Payment in local currency
Stripe payment links in SEK, DKK, EUR or NOK, sent mid-call. The room is held when payment lands.
Your PMS and phone line
Live with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. Local numbers through Twilio, or SIP into your PBX.
See every connection on the integrations page.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreHow it works
From first ring to confirmed booking.
01
Pick up every call
Under a second, in the guest's language. No hold music, no voicemail.
02
Check your PMS live
Quotes only rooms and rates that are actually bookable right now.
03
Take payment mid-call
A secure payment link goes out while the guest is still on the line.
04
Book and confirm
The reservation is written to your PMS and the guest gets a confirmation.
Questions hoteliers in the Nordics ask
Good to know.
Does the AI receptionist speak Swedish, Danish and Finnish?
Yes. HeyKoala handles live calls in Swedish, Danish, Finnish and Norwegian, and switches to English, German and 20+ other languages when the guest does.
Is HeyKoala GDPR compliant?
HeyKoala offers EU data hosting and signs a GDPR Data Processing Agreement with hotels.
Which PMS does HeyKoala connect to?
Live availability and booking write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. If your PMS has an API or an MCP server, we build the connection for you as part of onboarding.
Do we keep our existing phone number?
Yes. Either forward your line to a local Nordic number we provision through Twilio, or we connect to your hotel's own PBX over SIP so calls reach the AI first and transfer to staff when needed.
How fast can we go live?
Independent hotels can be answering calls in about 10 minutes, before the PMS connection is finished. Groups and chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.
Hear it answer a call for your hotel.
Book a 30-minute demo. We set the agent up with your rooms and rates and you call it yourself.
HeyKoala for hotels in other regions