Go by HeyKoala · for independent hotels, B&Bs, hostels & rentals
Your front desk, open 24/7. Even when you are not.
Go by HeyKoala is the AI receptionist for small and independent properties. It picks up every call and WhatsApp, answers the questions guests always ask, captures the booking, and confirms the guest, around the clock in their own language. You get your evenings back, and your guests get a reply in seconds.
No credit card. No PMS required to start. Live in about 10 minutes.
The self-serve way into Go by HeyKoala, the AI front desk for hotels.
Trusted by independent hotels and resorts
Why it matters most for small properties
A small hotel feels every missed call.
Big chains have a phone room. You have yourself and a small team. That makes every answered call worth more, and every missed one sting harder. Here is what it quietly costs.
01
You cannot be at the desk and everywhere else
Running a small property means doing ten jobs at once. The phone always rings when your hands are full, and a ringing phone nobody answers is a booking nobody makes.
02
After hours, your front desk is a voicemail
Guests book when they are free, which is often late at night. If the call goes to voicemail, the next hotel on their list gets the booking instead of you.
03
The travel sites take a cut of everything
When a guest cannot reach you directly, they book through an aggregator, and you hand over commission on a guest who wanted to book with you in the first place.
How it works
From sign-up to live in four simple steps.
No installers, no IT project, no jargon. If you can set up a social media page, you can set up your AI front desk.
Step 01
About 2 minutesPick the plan that fits
Start free, on the plan that matches where your property is today.
Launch is for capturing every enquiry: the AI answers, notes the dates and party size, and drops it straight into your guest list. Scale adds the full booking flow, a dedicated number, and live eZee sync for properties ready to automate end to end. Both start on a free trial with no credit card, and you can move up or cancel whenever you like.
Step 02
Under 3 minutesConnect your phone and WhatsApp
Point your existing number and WhatsApp at HeyKoala. No new hardware.
Sign up at go.heykoala.ai with your property name, location, and an email. Then connect your channels: provision a fresh number or route your current line through a quick setup, and link WhatsApp Business with a one-time login. If you run eZee, connect it in two clicks and the AI pulls in your room types, rates, and live availability. Most owners finish this in a couple of minutes.
Step 03
About 4 minutesTeach it about your property
Your rooms, rates, and house answers, captured in a guided checklist.
Tell HeyKoala about your rooms and rates, your check-in times, your pet and cancellation policies, and the questions guests ask you every single day. Pick a warm, on-brand voice in English, Hindi, or another language, and decide which calls the AI handles and which ones come to you. A few minutes in the guided checklist and the agent sounds like your best receptionist on their best day.
Step 04
Under 1 minuteGo live and breathe
Flip the switch and watch the bookings come in from your phone.
Turn it on and the AI starts answering calls and messages right away. Every conversation is recorded and transcribed, and a simple dashboard shows you calls answered, bookings made, and what guests are asking, all from your phone. Most properties hit a 95 percent answer rate in the first week. When you are ready, add languages, send pre-arrival messages, or bring on a second property in a couple of clicks.
What you get on day one
A full front desk, without the front desk.
Everything a great receptionist does, running quietly in the background while you run the property.
Answers every call and WhatsApp
Day, night, weekend, holiday. No ring goes unanswered and no message waits an hour for a reply.
Captures the booking and the guest
Dates, party size, and contact details land in your guest list automatically, ready to confirm.
Speaks your guest's language
26+ languages with automatic detection and mid-call switching, so every guest feels at home.
Confirms and reminds on WhatsApp
Booking confirmations, pre-arrival nudges, and reminders go out on the channel guests actually read.
Connects to your PMS
Live eZee sync on Scale, with more PMS on the way. No double entry, no missed availability.
Shows you everything
Recordings, transcripts, answer rates, and guest questions on one dashboard you can read in a glance.
Questions small hoteliers ask
Good to know before you start.
How fast can my hotel go live?
Most properties are answering live calls in about 10 minutes. You sign up, connect your phone number and WhatsApp, run through a short setup checklist about your property, and switch it on.
Do I need a PMS to start?
No. On the Launch plan the AI captures every enquiry without any PMS. When you are ready for the full booking flow with live availability, the Scale plan connects to eZee in two clicks, with more PMS coming.
Do I need a credit card to try it?
No. The free trial needs no card. You only pay if you decide to keep going, and you can cancel any time.
Will the AI sound robotic to my guests?
No. You choose a natural, warm voice and set the greeting in your brand's tone. Guests get a friendly, on-brand reception, not a phone tree.
What happens if the AI cannot answer something?
It hands off cleanly. The agent tells the guest a human will follow up, captures the question, and notifies you, so nothing falls through the cracks.
Which languages does it speak?
26+ languages including English, Hindi, Arabic, Tamil, Telugu, Kannada, Malayalam, French, German, Spanish, and more, with automatic detection and mid-call switching.
Is it only for hotels in India?
No. Go by HeyKoala runs for independent properties across India, the Gulf, and beyond. The plans, voices, and languages are built for a global guest base.
Go by HeyKoala
Put a receptionist on every call tonight.
Sign up free, connect your number, and go live in about 10 minutes. No card, no PMS, no risk.
Running a chain or resort group? Explore Go for hotel chains and resorts.