Get Started in 5 Minutes
Perfect for small hotels, short-term rentals, hostels, homestays, and B&Bs. Sign up, connect your phone and WhatsApp, and let AI handle guest calls and messages.
No credit card required · Cancel anytime
Four steps to AI on the front desk
From picking a plan to taking your first AI-handled booking, typically thirty minutes end-to-end.
Pick the right plan
Compare Launch and Scale, decide which fits your property, and start the free trial.
Launch (₹1,999 or $29 per month) gives you 100 AI minutes, inbound and outbound calling, service desk and ticketing, WhatsApp notifications up to 100 a month, and a guest CRM for up to 500 guests. It is the right starting point for small hotels, hostels, homestays, and short-term rentals testing AI on the front desk. Scale (₹4,999 or $79 per month) is the popular choice once a property is ready to automate end-to-end: 500 AI minutes, a dedicated phone number, eZee PMS sync, AI Concierge for in-room dining, AI guest feedback calls, and a CRM for up to 5,000 guests. Both plans run on a free trial, no credit card needed, and you can upgrade or cancel any time. Annual customers pay twelve months and receive thirteen, with the extra month delivered as service credit on the back end of the contract.
Launch
Inquiry capture, 100 minutes
$29/mo
Scale
PMS sync + 500 minutes
$79/mo
PopularSign up and connect your channels
Create your account at go.heykoala.ai, link WhatsApp and your phone line, and connect eZee on the Scale plan.
Head to go.heykoala.ai/signup and create your account. KYC is minimal: property name, location, and a working email. From there, connect your communication channels. The platform provisions a dedicated phone number on the Scale plan, or you can route your existing line through a SIP trunk in a couple of minutes. WhatsApp Business is connected through a one-time OAuth flow, and the green status indicator on the dashboard tells you when the channel is live. If you are on the Scale plan, link your eZee PMS in two clicks: pick eZee, paste the property hotel code and API key, and HeyKoala automatically pulls in your room types, rate plans, and live inventory. No engineering work required. Most properties finish this step in under five minutes. If you do not run a PMS yet, stay on Launch and skip this part. You will still get inquiry capture, WhatsApp confirmations, and guest CRM out of the box.
Configure your AI agent
Set room categories, rates, policies, voice, languages, and escalation rules. The agent goes from generic to your front desk.
This is where a generic AI becomes your front desk. Tell HeyKoala about your rooms (categories, rates, occupancy rules), your amenities (pool, spa, restaurant timings, parking), and the policies guests ask about most: deposit terms, cancellation rules, check-in time, pet policy, and group bookings. Pick the agent voice from fourteen studio-grade English and Hindi voices, or upload a brand voice on Scale. Set the opening line for inbound calls, switch on automatic language detection so the agent moves between English, Hindi, and twenty-four other languages mid-call when needed, and define escalation rules: which call types go straight to a human, which the AI handles end-to-end, and which route to a callback queue. Most properties complete this in about fifteen minutes by working through the in-app guided checklist. Configuration goes live the moment you save, and you can update any policy or rule later without taking the agent offline.
Go live and grow
Flip the switch, watch the dashboard, then expand: more languages, outbound campaigns, additional properties.
Flip the switch. Your AI agent starts handling inbound calls and WhatsApp messages immediately. The dashboard tracks everything in real time: calls answered, WhatsApp conversations, bookings made, answer rate, average call duration, sentiment scores, and the queries the agent is escalating to your team. Every interaction is recorded and transcribed automatically, so your front office can review calls, refine the agent's responses, and spot patterns across guests. Most properties on Launch hit a 95 percent answer rate in the first week. From there you grow: add languages your guests actually speak, switch on outbound campaigns for pre-arrival check-ins or post-stay feedback, or move from Launch to Scale to unlock the dedicated phone number, eZee PMS sync, AI Concierge, and Guest Feedback AI. Adding another property is a two-click duplicate of the current configuration. The new location goes live in under ten minutes because the agent already knows how your brand operates.
Choose Your Plan
Start small or go big. Upgrade anytime.
Launch
For small hotels, rentals, and hostels getting started with AI.
- 100 AI minutes/month
- Inbound & outbound calling
- Service desk & ticketing
- WhatsApp notifications (100/mo)
- Guest CRM (500 guests)
- Up to 2 staff members
- Call insights & analytics
Scale
For hotels ready to automate everything.
- Everything in Launch, plus:
- 500 AI minutes/month
- Dedicated phone number
- PMS sync (eZee, with more PMS coming soon)
- AI Concierge (in-room dining)
- Guest feedback via AI calls
- WhatsApp notifications (500/mo)
- Guest CRM (5,000 guests)
- Up to 10 staff members
Side-by-Side Comparison
| Feature | Launch ($29/mo) | Scale ($79/mo)Popular |
|---|---|---|
| AI Minutes | 100/mo | 500/mo |
| Voice Calling | ||
| WhatsApp Integration | ||
| Basic CRM | ||
| Service Desk & SLA | ||
| Guest Feedback AI | ||
| Dedicated Phone Number | ||
| Analytics Dashboard | ||
| Staff Accounts | 2 | 10 |
| Support | Priority |
Start Your Free Trial Today
No credit card required. Minimal KYC. Sign up and go live in minutes.
Running a Hotel Chain or Resort Group?
Enterprise includes unlimited AI minutes, custom agent workflows, deep PMS/POS integration, multilingual support, and a dedicated account manager. Built for properties that need full-scale AI deployment.