Go by HeyKoala · for hotels, resorts & rentals·now live
The AI front desk that never sleeps.
Go answers every call and WhatsApp, checks live availability in your PMS, takes the payment, and confirms the booking. 26+ languages, around the clock. Live in 10 minutes, no new hardware.
Go deeper on the flagship Reservation AI, or run a restaurant? Meet Covers by HeyKoala
Trusted by hotels and resorts that take their reservation desk seriously
The reservation desk today
Every missed call is a booking your competitor takes.
The hardest hours to staff a front desk are exactly when bookings come in: late nights, weekends, the middle of a busy check-in. The phone rings out, the WhatsApp waits, and the guest moves on. Go closes that gap, on every channel, every hour.
01
After-hours calls go to voicemail
The guest who calls at 11pm does not leave a message. They book the hotel that picked up.
02
OTAs eat your margin
Every booking that slips to an aggregator costs 15 to 25 percent commission on a guest who wanted to book direct.
03
The desk is busy at check-in
Peak arrival hours are exactly when the phone rings out and WhatsApp sits unread for an hour.
04
Requests live in someone's head
Extra towels, a late check-out, a wake-up call. No ticket, no owner, no clock, and no one notices until a guest complains.
Free tool
So what is that costing you, exactly.
Those are the patterns. The number is yours. Enter your missed calls, your conversion rate and your average booking value, and see what the front desk is leaking every month — in INR or USD.
Why this is not another hotel chatbot
Chatbots answer. Go books the room.
Most "hotel AI" can quote a check-in time. None can book the room, charge the card, update the PMS, and WhatsApp the guest before the call ends. Go executes the transaction, end to end.
What hotel chatbots do
- Quote a check-in time
- Read back a cancellation policy
- Forward the call to voicemail
- Answer a canned FAQ
What Go does
- Picks up in under a second, in 26+ languages
- Checks live PMS availability across Opera, eZee, Mews
- Sends a Razorpay link mid-call; the room auto-blocks on payment
- WhatsApp confirmation and upsell, end to end
Built for your property
One platform, tuned to how you run.
From a 12-room boutique to a 200-property group, Go meets each property where it is.
Self-serve
Boutique & independent hotels
10 to 80 rooms, no big team. Live in 10 minutes, no PMS required to start. The AI receptionist that costs less than one shift a week.
ExploreSelf-serve
Business & city hotels
High call volume, a front-desk team, a PMS already in place. Automate the routine bookings and after-hours calls, keep humans for what matters.
ExploreMulti-outlet
Resorts
Rooms, F&B, spa, activities, and a hundred guest languages. One AI concierge across every touchpoint, with in-room dining and upsell built in.
ExploreNo front desk
Short-term & vacation rentals
Airbnbs, villas, serviced apartments. Automate guest communication end to end, from enquiry to self check-in to upsell, across every property and channel.
ExploreDeployment + customisation
Hotel chains & groups
5 to 500 properties. Central dashboards, custom PMS / PBX / intercom integrations, multilingual voice, SLA-backed, dedicated success manager.
ExploreWhat Go runs
One platform. Two kinds of agents.
Guest-facing agents that never clock out, and staff-facing agents that keep the operation honest.
Guest-facing agents
Every channel, every shift, every language. The guest-side AI that never sleeps.
- Reservations (voice + WhatsApp)
- AI Concierge & in-room dining
- Property tours (Tour 360)
- Guest feedback & sentiment
- Payments on the thread
Staff-facing agents
Catch the request, route it, and close it on time. The operation on a system instead of memory.
- Service desk & ticketing
- SLA tracking & escalation
- Housekeeping & maintenance routing
- Live operations dashboard
- Guest CRM, shared across the team
How it works
From sign-up to live in 10 minutes.
01
Connect your channels
Point your phone line and WhatsApp at Go. Link eZee or your PMS in two clicks. No new hardware.
02
Teach it your property
Room types, rates, policies, amenities, SOP. The AI goes from generic to your front desk in a few minutes.
03
It answers & books
Every call and message handled, availability checked, payment taken, reservation written back to the PMS.
04
You watch and grow
Live dashboard, recordings, transcripts. Add languages, outbound campaigns, and more properties in clicks.
Integrations
PMS-native. Drops in. No rip-and-replace.
Plug-and-play with the systems you already run. Up and running in days, not months. All integrations
Never miss another booking.
Watch Go answer a live reservation call, check availability, take the payment, and confirm on WhatsApp, all in under a minute.
No credit card required · Setup in 10 minutes