The AI front desk that never sleeps.
Go by HeyKoala answers every call and WhatsApp, checks live availability in your PMS, takes the payment, and confirms the booking, in 26+ languages, around the clock. Built for hotels, resorts, and short-term rentals. Live in 30 minutes. No new hardware.
Trusted by hotels and resorts that take their reservation desk seriously
Every missed call is a booking
your competitor takes.
The hardest hours to staff a front desk are exactly when bookings come in: late nights, weekends, the middle of a busy check-in. The phone rings out, the WhatsApp waits, and the guest moves on. Go closes that gap, on every channel, every hour.
After-hours calls go to voicemail
The guest who calls at 11pm doesn't leave a message. They book the hotel that picked up.
OTAs eat your margin
Every booking that slips to an aggregator costs 15 to 25 percent commission on a guest who wanted to book direct.
The desk is busy at check-in
Peak arrival hours are exactly when the phone rings out and WhatsApp sits unread for an hour.
Requests live in someone's head
Extra towels, a late check-out, a wake-up call. No ticket, no owner, no clock, and no one notices until a guest complains.
Chatbots answer.
Go books the room.
Most “hotel AI” can quote a check-in time. None can book the room, charge the card, update the PMS, and WhatsApp the guest before the call ends. Go is agentic AI. It executes the transaction, end to end.
- Quote a check-in time
- Read back a cancellation policy
- Forward the call to voicemail
- Answer a canned FAQ
- Book the room in your PMS
- Charge the card on the call
- Write the reservation back to Opera
- Send the WhatsApp confirmation
- Picks up in under a second, 26+ languages
- Checks live PMS availability
- Razorpay link mid-call, room auto-blocks on payment
- WhatsApp confirmation + upsell, end to end
One platform, tuned to how you run.
From a 12-room boutique to a 200-property group, Go meets each property where it is.
Boutique & independent hotels
10 to 80 rooms, no big team. Live in 30 minutes, no PMS required to start. The AI receptionist that costs less than one shift a week.
Business & city hotels
High call volume, a front-desk team, a PMS already in place. Automate the routine bookings and after-hours calls, keep humans for what matters.
Resorts
Rooms, F&B, spa, activities, and a hundred guest languages. One AI concierge across every touchpoint, with in-room dining and upsell built in.
Short-term & vacation rentals
Airbnbs, villas, serviced apartments. Automate guest communication end to end, from enquiry to self check-in to upsell, across every property and channel.
Hotel chains & groups
5 to 500 properties. Central dashboards, custom PMS / PBX / intercom integrations, multilingual voice, SLA-backed, dedicated success manager.
One platform. Two kinds of agents.
Guest-facing agents that never clock out, and staff-facing agents that keep the operation honest.
Guest-Facing Agents
Every channel, every shift, every language. The guest-side AI that never sleeps.
- Reservations (voice + WhatsApp)
- AI Concierge & in-room dining
- Property tours (Tour 360)
- Guest feedback & sentiment
- Payments on the thread
Staff-Facing Agents
Catch the request, route it, and close it on time. The operation, on a system instead of memory.
- Service desk & ticketing
- SLA tracking & escalation
- Housekeeping & maintenance routing
- Live operations dashboard
- Guest CRM, shared across the team
From sign-up to live in 30 minutes.
Connect your channels
Point your phone line and WhatsApp at Go. Link eZee or your PMS in two clicks. No new hardware.
Teach it your property
Room types, rates, policies, amenities, SOP. The AI goes from generic to your front desk in about 15 minutes.
It answers & books
Every call and message handled, availability checked, payment taken, reservation written back to the PMS.
You watch and grow
Live dashboard, recordings, transcripts. Add languages, outbound campaigns, and more properties in clicks.
PMS-native. Drops in. No rip-and-replace.
Plug-and-play with the systems you already run. Up and running in days, not months.
Go by HeyKoala
Never miss another booking.
Watch Go answer a live reservation call, check availability, take the payment, and confirm on WhatsApp, all in under a minute.