Integration·PMS
HeyKoala AI for Mews.
Connect HeyKoala to Mews and let a voice and WhatsApp AI take reservations, post charges, and log service tasks directly into the same modern PMS your team already runs the property on.
HeyKoala AI for Mews
On Mews
What HeyKoala does on Mews.
01
Native Mews reservations
The AI reads availability, rates, and packages from Mews and creates the reservation against the right space and rate code on confirmation.
02
Bills against the right space
In-room dining and ancillary charges post to the guest's Mews bill the moment they are confirmed by the AI.
03
Service tasks on the same board
Service requests captured by voice or WhatsApp appear as tasks in Mews Operations, so housekeeping and maintenance work from one queue.
How it works
Three steps from sign-up to live.
01
Authorise via the Mews Marketplace
Connect HeyKoala to your Mews enterprise from the Mews Marketplace. Standard OAuth, no custom development.
02
Map spaces, rates, and tasks
We mirror your spaces, rate plans, and task categories so the AI works the way your team already does.
03
Go live, channel by channel
Switch on voice and WhatsApp for reservations first, then layer in service requests, in-room dining, and feedback.
Compatibility
Mews Operations and Mews POS, via the Mews Marketplace and Mews Connector API.
Common questions
Mews, answered.
Is HeyKoala on the Mews Marketplace?
Yes. You can authorise the integration directly from your Mews enterprise, no custom integration work needed.
Does it work across multiple Mews properties?
Yes. For multi-property groups, one HeyKoala account routes calls and messages to the right property and its Mews instance automatically.
Can the AI access guest profiles in Mews?
Yes. With guest consent it reads the Mews profile, so a returning guest is greeted by name and their preferences carry across stays.
Run it on this integration
What you can run on Mews.
Pick one solution or all of them. They share the same AI brain and the same guest record.
Automate Reservations
AI agents that answer calls 24/7, handle reservations, modify bookings, and sync directly with your PMS. No more missed ...
Learn moreIn-Room Dining & Banquets
AI agents handle in-room dining orders via WhatsApp, voice, or in-room tablets. Menu recommendations, dietary preference...
Learn moreService Desk & Tasks
HeyKoala answers guest requests across voice and WhatsApp, turns each one into a tracked task for the right team, and ch...
Learn moreCollect Guest Feedback
HeyKoala asks every guest how their stay is going, listens across voice and WhatsApp, and the moment something is wrong ...
Learn morePlug HeyKoala into Mews. Go live in days.
See a live conversation read from and write back to Mews in a 30-minute demo.