HeyKoala AI for Oracle Opera
HeyKoala AI for Oracle Opera
Plug HeyKoala into Oracle Opera and run reservations, in-room dining, service requests, and feedback through one AI agent that reads and writes the same PMS your front office already uses.
24/7
Reservation coverage
30%
More direct bookings
0
Manual PMS data entry
26+
Languages supported
What HeyKoala does on Oracle Opera
Live availability and rates
The AI reads room types, rates, and packages straight from Opera, so quoted prices match what a guest sees on the front desk screen.
Bookings written back
Confirmed reservations are created in Opera with the guest profile, stay dates, rate code, and any add-ons, the moment the guest says yes.
Folio and service-desk posts
In-room dining charges hit the folio, and service requests appear against the room number so housekeeping and maintenance see them on their queue.
How the integration works
Three steps from signup to live.
Connect via the OPI / OWS interface
HeyKoala authenticates with your Opera environment using the standard interface, no rip-and-replace.
Map your rate and room codes
We map your codes so the AI quotes and books exactly what your front office team would.
Go live on voice and WhatsApp
Inbound enquiry calls and WhatsApp messages route to the AI from day one. Your phone number stays the same.
Compatibility
Oracle Opera Cloud and Opera 5 (on-premise) via OPI / OWS.
What you can run on this integration
Pick one solution or all of them. They share the same AI brain and the same guest record.
Automate Reservations
AI agents that answer calls 24/7, handle reservations, modify bookings, and sync directly with your PMS. No more missed ...
Learn moreIn-Room Dining & Banquets
AI agents handle in-room dining orders via WhatsApp, voice, or in-room tablets. Menu recommendations, dietary preference...
Learn moreService Desk & Tasks
HeyKoala answers guest requests across voice and WhatsApp, turns each one into a tracked task for the right team, and ch...
Learn moreCollect Guest Feedback
HeyKoala asks every guest how their stay is going, listens across voice and WhatsApp, and the moment something is wrong ...
Learn moreCommon questions
Does HeyKoala work with both Opera Cloud and on-premise Opera?
Yes. The integration ships against the standard Oracle interfaces, so cloud properties and chains still running Opera 5 on-premise both connect.
Will HeyKoala overwrite reservations made on the front desk?
No. The AI checks Opera live before quoting and writes a new reservation only when the guest confirms. Front-desk-made bookings remain the source of truth.
How long does Opera integration take to go live?
For most properties, end-to-end setup is days, not weeks. Mapping rate codes and a brief test in your environment is the bulk of the work.
Plug HeyKoala into Oracle Opera. Go live in days.
See a live conversation read from and write back to Oracle Opera in a 30-minute demo.