HeyKoala · for hotels in Europe
The multilingual AI front desk for European hotels.
Guests call in German, French, Spanish, Italian and English, often on the same evening. HeyKoala answers every one in their own language, checks live availability in your PMS, takes a Stripe payment mid-call and confirms the booking. Your data can stay in the EU, and we sign a GDPR Data Processing Agreement.
Live call · Room booking
Picked up in 0.4s
Pickup
0.4 seconds
PMS
Mews, live
Payment
Stripe
Payment received. Double room, Friday and Saturday, booked in your PMS. Confirmation sent to the guest.
Answers live calls in
Why hotels in Europe use HeyKoala
Every unanswered call is a booking someone else takes.
01
Every guest speaks a different language
Staffing a desk that covers five languages around the clock is close to impossible. The AI does it on every call.
02
Staff costs and shortages
Reception roles are hard to fill across Europe. HeyKoala takes routine calls so your team can focus on guests in the lobby.
03
Data protection is not optional
You need to know where guest data lives and who processes it. EU hosting and a signed DPA answer that before it is asked.
04
OTA dependence
Every call that goes unanswered is a booking that returns through an OTA. Answering it is the easiest direct booking you can win.
Built for Europe
Your number, your PMS, your payments.
EU data hosting + GDPR DPA
Guest data can be hosted in the EU, and we sign a GDPR Data Processing Agreement with every hotel that needs one.
Local EU numbers
Local numbers through Twilio, or SIP into your hotel's PBX. Calls reach the AI first and transfer to staff when needed.
Stripe payments in euros
A secure payment link goes out mid-call by WhatsApp or SMS. The room is held when payment lands.
Your PMS, live
Real availability and write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. Any other PMS with an API, we connect for you.
See every connection on the integrations page.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreHow it works
From first ring to confirmed booking.
01
Pick up every call
Under a second, in the guest's language. No hold music, no voicemail.
02
Check your PMS live
Quotes only rooms and rates that are actually bookable right now.
03
Take payment mid-call
A secure payment link goes out while the guest is still on the line.
04
Book and confirm
The reservation is written to your PMS and the guest gets a confirmation.
Questions hoteliers in Europe ask
Good to know.
Is HeyKoala GDPR compliant?
HeyKoala offers EU data hosting and signs a GDPR Data Processing Agreement with hotels. You set what the agent says at the start of each call, including any recording notice.
Which languages does the AI speak on calls?
26+ languages including English, German, French, Spanish, Italian, Portuguese, Norwegian, Swedish, Danish and Finnish. It detects the guest's language and switches mid-call.
Which PMS does HeyKoala connect to?
Live availability and booking write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. If your PMS has an API or an MCP server, we build the connection for you as part of onboarding.
Do we keep our existing phone number?
Yes. Either forward your line to a local EU number we provision through Twilio, or we connect to your hotel's own PBX over SIP so calls reach the AI first and transfer to staff when needed.
How fast can we go live?
Independent hotels can be answering calls in about 10 minutes, before the PMS connection is finished. Groups and chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.
Hear it answer a call for your hotel.
Book a 30-minute demo. We set the agent up with your rooms and rates and you call it yourself.
HeyKoala for hotels in other regions