HeyKoala · for hotels in Germany, Austria and Switzerland
The AI receptionist for German-speaking hotels.
HeyKoala answers every call in German or the guest's own language, checks live availability in your PMS, takes a Stripe payment while the guest is on the line and confirms the booking. Guest data can stay in the EU, and we sign a GDPR (DSGVO) data processing agreement.
Live call · Room booking
Picked up in 0.4s
Pickup
0.4 seconds
PMS
Apaleo, live
Payment
Stripe · EUR
Payment received. Double room, Friday and Saturday, booked in your PMS. Confirmation sent to the guest.
Answers live calls in
Why hotels in Germany, Austria and Switzerland use HeyKoala
Every unanswered call is a booking someone else takes.
01
Front-desk roles are hard to fill
Reception staffing is one of the hardest gaps in DACH hospitality. The AI covers nights, weekends and peak hours.
02
Small teams, busy phones
When the desk is checking a guest in, the phone rings out. The AI picks up every call, even several at once.
03
Guests from everywhere
German, English, French, Italian and more, often in one evening. HeyKoala answers each guest in their own language.
04
Data protection first
EU data hosting and a GDPR (DSGVO) data processing agreement, ready for your data protection officer before the first call.
Built for Germany, Austria and Switzerland
Your number, your PMS, your payments.
Speaks German
Natural German on live calls, switching mid-call to English, French, Italian and 20+ more languages.
EU data hosting + DSGVO AVV
Guest data can be hosted in the EU, and we sign a data processing agreement (Auftragsverarbeitungsvertrag).
Payment mid-call
A Stripe payment link in EUR or CHF goes out during the call. The room is held when payment lands.
Your PMS and phone line
Live with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. Local numbers in Germany and Austria via Twilio, or SIP into your PBX.
See every connection on the integrations page.
Free calculator · no signup
What are missed calls costing your hotel in Germany, Austria and Switzerland?
Your property
Calls that ring out after hours, during check-in peaks, or when the desk is busy.
Messages that sit unread across shifts.
The rest are existing-guest questions and general calls.
Your realistic inquiry-to-booking conversion rate.
Room rate multiplied by the typical number of nights.
What it is costing you
Revenue lost per month
$13,608
Per year
$163,296
Missed inquiries / month
189
Lost bookings / month
57
Recoverable with a 24/7 AI agent
$11,567/ month
$138,802 a year, at a 85% capture rate.
- Every call and WhatsApp answered in seconds, 24/7, in 26+ languages
- Live availability checked in your PMS, booking and payment taken on the spot
- Confirmation sent on WhatsApp, so the guest never goes back to an OTA
That is revenue walking past the front desk every month. Book a demo to see if recovering it is real for your property.
Turn the leak off in 10 minutes.
HeyKoala's voice and WhatsApp agents answer every call and message, 24/7, in your guest's language, checking availability, booking, ticketing and confirming automatically, straight into your PMS. Independent hotels go live in about 10 minutes; groups in a few weeks.
Email me this breakdown
Get the full numbers in your inbox, plus what it would take to recover them at your property. No obligation.
These are directional estimates based on the figures you enter, meant to help you scope the opportunity, not a guarantee of results. Recovery assumes the AI answers virtually every call and message and converts at the rate you specified.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreHow it works
From first ring to confirmed booking.
01
Pick up every call
Under a second, in the guest's language. No hold music, no voicemail.
02
Check your PMS live
Quotes only rooms and rates that are actually bookable right now.
03
Take payment mid-call
A secure payment link goes out while the guest is still on the line.
04
Book and confirm
The reservation is written to your PMS and the guest gets a confirmation.
Questions hoteliers in Germany, Austria and Switzerland ask
Good to know.
Does the AI receptionist speak German?
Yes. HeyKoala handles live calls in German and switches to English, French, Italian and 20+ other languages when the guest does.
How does HeyKoala handle GDPR (DSGVO)?
HeyKoala offers EU data hosting and signs a data processing agreement (AVV) with hotels. You set the greeting, including any call-recording notice.
Which PMS does HeyKoala connect to?
Live availability and booking write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. If your PMS has an API or an MCP server, we build the connection for you as part of onboarding.
Do we keep our existing phone number?
Yes. Forward your line to a local German or Austrian number we provision through Twilio, or we connect to your PBX over SIP. Calls reach the AI first and transfer to staff when needed.
How fast can we go live?
Independent hotels can be answering calls in about 10 minutes, before the PMS connection is finished. Groups and chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.
Hear it answer a call for your hotel.
Book a 30-minute demo. We set the agent up with your rooms and rates and you call it yourself.
HeyKoala for hotels in other regions