Never miss a booking. Convert every call into confirmed revenue.
HeyKoala's AI reservation agent picks up every call, checks live availability in your PMS, sends a Razorpay link on WhatsApp, and books the room. All on your hotel's SOP. 24/7. 26+ languages.
Guest
HeyKoala AI
Guest
HeyKoala AI
0.4s
Pickup
eZee
Live PMS
UPI
Razorpay
~40%
of inbound hotel calls go unanswered industry-wide
$126K
average annual revenue lost per property to missed calls
26+
languages handled with native accent and switching
One reservation agent. Three levels of automation.
Capture inquiries on Launch and Scale. Run the full booking flow with PMS sync, Razorpay payment, and SOP customisation on Enterprise.
Launch
₹1,999 / $29 per month
Inquiry capture for boutique properties.
- AI picks up every call, captures the inquiry
- Caller details, dates, party size logged to your CRM
- WhatsApp acknowledgement to the guest
- Live PMS availability check
- Razorpay payment link in-conversation
- Reservation written back to PMS automatically
- Custom SOP-driven workflow
Scale
₹4,999 / $79 per month
Inquiry plus messaging, for properties that want to convert faster.
- Everything in Launch
- Dedicated phone number
- WhatsApp confirmation with proposed dates and rates
- eZee PMS sync (more PMS coming)
- Live PMS availability check (eZee)
- Razorpay payment link in-conversation
- Reservation written back to PMS automatically
- Custom SOP-driven workflow
Enterprise
Custom
End-to-end booking. Your AI front desk, your SOP.
- Everything in Scale
- Live availability across Opera, eZee, Mysoft HMS, and Odoo
- Razorpay link sent on WhatsApp mid-call
- Reservation auto-blocked in your PMS on payment
- Custom workflow, agent trained on YOUR SOP
- IPBX, SIP, PRI, and cloud telephony integration
- Multilingual voice (26+ languages)
- Dedicated success team and SLA
Trusted by hotels and resorts that take reservations seriously
Properties already using HeyKoala AI to handle reservations across voice and WhatsApp.
The Enterprise reservation flow, end-to-end
Five steps from inbound call to confirmed booking. Fully automated, fully on your SOP.
Guest calls and the AI picks up in under a second
No hold music, no missed call. The agent greets in your brand voice, in the guest's language, and starts qualifying the booking.
Live availability check in your PMS
The AI queries Opera, eZee, Mysoft HMS, or Odoo in real time. It presents room types, rates, and dates that are actually bookable. No callback queue. No manual checking.
Razorpay link sent on WhatsApp
Once the guest agrees, the agent generates a Razorpay payment link mid-call and sends it on WhatsApp. UPI, cards, netbanking, wallets, whatever the guest prefers. The conversation continues while the guest pays.
Reservation blocked in PMS the moment payment lands
Razorpay confirms payment, the AI writes the reservation back to your PMS, blocks the room, and sends a confirmation email and WhatsApp receipt to the guest. Front desk sees it as a normal booking.
Pre-arrival follow-ups, run on your SOP
Three days before arrival, the agent runs your SOP. Pre-check-in nudges, room preference capture, airport transfer arrangement, special requests. Whatever your front desk does today, the AI does in the background.
Hear context-aware Reservation AI on a real call
A returning guest calls in. The agent already knows them, their booking, and their history. No IVR, no hold music, no re-asking. Volume up.
India · Indian English
Pre-arrival request from a returning guest
What you'll hear
Works with your stack
Plug HeyKoala into the systems your hotel already runs. PMS, telephony, payments, and messaging.
Property Management Systems
Live availability, rate plans, and reservation write-back.
Telephony and IPBX
Keep your existing number. Route calls in and out across providers.
Communication and Payments
WhatsApp Business, email, SMS, and Razorpay for confirmations, follow-ups, and payment collection.
Don't fit your hotel to the software. Train the agent on your SOP.
Every hotel runs differently. Your VIP rules, deposit policy, cancellation terms, upsell logic. That's your competitive edge. HeyKoala's Enterprise tier ships an agent trained on your SOP and your workflows, deployed to work the way your front desk works.
Not on Enterprise yet? Standard product workflows ship with every plan and cover most properties out of the box. SOP customisation, IPBX integration, and custom PMS connectors are part of Enterprise.
VIP escalation
Repeat or high-value guests get routed to your reservations manager instead of the AI handling end-to-end. Your call, configured per guest segment.
Deposit policy
20% advance for direct bookings, 50% for groups, 100% for blackout dates. The AI applies your rules without hardcoding them in the software.
Cancellation rules
Different policies per season, per room category, per OTA channel. The AI quotes the right policy at the right moment.
Upsell logic
Pool view if available before garden view. Suggest spa add-on for honeymoon bookings. Offer airport transfer when arrival is on a weekend. Your playbook, automated.
Reliability your operations team can trust
SLA-backed uptime, controlled data residency, and full call auditability. Standard on Enterprise.
Built for uptime
SLA-backed availability for Enterprise. Sub-200ms response latency. Multi-region failover. Your reservation desk doesn't go down.
Data residency you control
India and EU data residency options. No guest data leaves your chosen region. PII handling reviewed against ISO 27001 and SOC 2 controls.
Every call, auditable
Every conversation recorded, transcribed, and exportable. Sentiment scored. Rate-quote accuracy reviewable. Your finance and audit teams get full visibility.
Frequently asked questions
Everything you need to know about deploying Reservation AI at your property.
Can the AI take partial deposits or full prepayment?
Yes. Enterprise tier supports any deposit policy you configure: full prepay, percentage advance, season-specific rules, or guest-segment-specific terms. The agent quotes the right policy at the right moment and the Razorpay link reflects the exact amount.
Will it work with our IPBX or existing phone number?
Yes. We integrate with all major Indian and global telephony like Exotel, Plivo, Knowlarity, TeleCMI, and Twilio, plus direct SIP, PRI, and IPBX setups. You keep your existing number, and we route calls into the AI agent and back to your front desk on escalation.
How fast can we deploy across multiple properties?
Single property under 30 minutes for the Scale plan with eZee. Enterprise multi-property rollouts with custom PMS, SOP, and IPBX integration typically deploy in 3 to 5 weeks per chain. Subsequent properties under the same brand reuse the SOP and go live in days.
Can guests speak in their native language?
Yes. The AI handles 26+ languages including English, Hindi, Arabic, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, French, German, Spanish, and Mandarin. Automatic detection and mid-call language switching are standard.
What happens when a guest asks something the AI doesn't know?
The agent escalates cleanly. It tells the guest a human will follow up, captures the question, and routes a notification to the right team (reservations, F&B, concierge, or maintenance) based on intent. No dead ends, no awkward silences.
How is the AI trained on our SOP?
Enterprise onboarding includes an SOP capture session: room categories, rate plans, deposit and cancellation policies, VIP rules, upsell logic, escalation paths. We turn that into the agent's behaviour. Updates to the SOP are pushed through a config dashboard. No code. No waiting on a sprint.
What does it cost to integrate a new PMS or telephony provider?
PMS systems on our supported list (Opera, eZee, Mysoft HMS, Odoo) are included in Enterprise onboarding. New PMS integrations are a one-time engineering scope priced per case. Same for non-standard telephony.
Ready to put an AI agent on your reservation desk?
See it on a real call, with your PMS, your SOP, your numbers. We deploy a working pilot in a week.