HeyKoala · for hotels in Southeast Asia
The AI receptionist for hotels in Malaysia, Indonesia and Thailand.
Resort guests call and WhatsApp at all hours, from every time zone, in every language. HeyKoala answers in Thai, Indonesian, Mandarin, English and more, checks live availability in your PMS, sends a payment link mid-call and confirms the booking on WhatsApp.
Live call · Room booking
Picked up in 0.4s
Pickup
0.4 seconds
PMS
Opera, live
Payment
Stripe
Payment received. Pool villa, three nights from the 18th, booked in your PMS. Confirmation sent to the guest.
Answers live calls in
Why hotels in Southeast Asia use HeyKoala
Every unanswered call is a booking someone else takes.
01
Guests call from every time zone
International guests call when it suits them, not when reception is staffed. Every unanswered call is a booking lost to an OTA.
02
WhatsApp is where guests book
Enquiries arrive on WhatsApp all day. HeyKoala answers them, quotes live rates and takes the booking on the same thread.
03
Many languages, one small team
Thai, Indonesian, Mandarin, English, Korean: the AI answers each guest in their own language.
04
Resorts need more than bookings
Transfers, spa, dining and tours. The same agent upsells add-ons and turns requests into tracked tasks.
Built for Southeast Asia
Your number, your PMS, your payments.
WhatsApp-native
Calls and WhatsApp in one agent. Payment links and confirmations land on the guest's WhatsApp thread.
Speaks your guests' languages
Thai, Indonesian, Mandarin, Tamil, English and 20+ more, with mid-call switching.
Payment mid-call
Stripe payment links where Stripe operates. The room is held when payment lands.
Your PMS and phone line
Live with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. Keep your number via call forwarding or SIP into your PBX.
See every connection on the integrations page.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreHow it works
From first ring to confirmed booking.
01
Pick up every call
Under a second, in the guest's language. No hold music, no voicemail.
02
Check your PMS live
Quotes only rooms and rates that are actually bookable right now.
03
Take payment mid-call
A secure payment link goes out while the guest is still on the line.
04
Book and confirm
The reservation is written to your PMS and the guest gets a confirmation.
Questions hoteliers in Southeast Asia ask
Good to know.
What is the best AI receptionist for resorts in Southeast Asia?
HeyKoala is a hotel-specific voice and WhatsApp agent: it answers calls and messages 24/7 in Thai, Indonesian, Mandarin, English and more, checks live PMS availability, takes payment and confirms on WhatsApp.
Which PMS does HeyKoala connect to?
Live availability and booking write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. If your PMS has an API or an MCP server, we build the connection for you as part of onboarding.
Does it answer WhatsApp as well as phone calls?
Yes. One agent handles phone calls and WhatsApp, with the same knowledge of your rates, rooms and policies.
How fast can we go live?
Independent hotels can be answering calls in about 10 minutes, before the PMS connection is finished. Groups and chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.
Hear it answer a call for your hotel.
Book a 30-minute demo. We set the agent up with your rooms and rates and you call it yourself.
HeyKoala for hotels in other regions