Guest communication, fully automated.
An AI voice and WhatsApp agent for Airbnb hosts and short-term rental operators. It answers every enquiry, confirms the booking, sends self check-in, and upsells, 24/7 across every property and channel. No front desk. No copy and paste. No missed messages.
You are not running properties.
You are running an inbox.
Every booking brings a wave of the same questions, at every hour, across every platform. Answer fast and you win the booking and the rating. Miss one and it costs you both. There is a better way than living in your phone.
Messages never stop
Guests ask the same questions at 2am, across Airbnb, Booking.com, and WhatsApp. You copy and paste the same answers all day.
Slow replies cost bookings
On Airbnb, response rate and response time shape your ranking. A late reply loses the booking and dents your Superhost status.
Check-in is a fire drill
Door codes, directions, parking, wifi. Send the wrong detail or send it late, and the guest is locked out and leaving a one-star review.
Upsells get forgotten
Early check-in, late checkout, a mid-stay clean, a local experience. Easy money that slips when you are managing twelve properties at once.
Everything you type a hundred times a week.
Set it once. The AI handles the rest, on every property and every channel.
Instant enquiry and booking replies
The AI answers availability, pricing, house rules, pets, and parking the second a guest asks, on voice or chat, and nudges them to book direct.
Automated self check-in
At the right moment it sends door codes, directions, wifi, and house manual, then checks the guest is in. No more midnight lockouts.
Upsells on autopilot
Early check-in, late checkout, extra cleans, and local add-ons offered at the perfect moment, with payment collected on the same thread.
Reviews and ratings
A friendly post-stay message lifts your review rate. Happy guests get a review link, unhappy ones reach you privately before they post.
One inbox for every channel
Airbnb, Booking.com, WhatsApp, SMS, and your direct site land in a single thread per guest, so nothing is missed and nobody is double-messaged.
Built for many properties
Run one apartment or two hundred. Each listing gets the right codes, rules, and answers automatically, with a live view of every conversation.
Wherever your guests message, Go answers.
Voice and text, on the platforms you already use. No new app for your guests to download.
Live the same day.
Add your properties
Import your listings and drop in the details guests ask about: codes, wifi, parking, rules, local tips. Two minutes per property.
Connect your channels
Link Airbnb, Booking.com, WhatsApp, and your phone line. The AI starts watching every inbox at once.
It handles the conversation
Enquiries answered, bookings nudged, check-in sent, upsells offered, payments collected, all in the guest's language.
You stay in control
Watch every thread live, jump in any time, and let the AI take routine messages so you only touch the ones that need you.
Faster replies, more revenue, better reviews.
Good to know.
Does it work with Airbnb and Booking.com?
Yes. Go connects to Airbnb, Booking.com, WhatsApp, SMS, and your direct booking site, and replies on whichever channel the guest used, in their language.
Is this a chatbot or a real voice agent?
Both. Go answers WhatsApp and chat, and it also picks up phone calls with a natural voice agent. Guests can call or message and get the same fast, accurate help.
Will guests know they are talking to AI?
The agent is upfront and on-brand, and it hands off to you the moment a message needs a human. Most guests just notice they got a helpful answer in seconds.
How long does setup take?
Most operators are live the same day. Add your properties, connect your channels, and the AI starts handling guest communication straight away.
Can it handle many properties at once?
Yes. Whether you run a single apartment or a portfolio of hundreds, each listing gets the right codes, rules, and answers automatically.
Go by HeyKoala
Give your guests instant answers. Give yourself your evenings back.
See Go handle a live guest conversation, from first enquiry to self check-in and upsell, in under a minute.
Looking for a different property type? Explore Go for hotels and resorts.