Plugs into the drive-thru you already have.

Yes. HeyKoala is hardware-agnostic by design. We slot in between your existing speaker post or headset and your POS, working with the major drive-thru hardware systems already deployed in QSR lanes. There is no rip-and-replace, no new wiring in the lane, no construction permits. The hardware your franchisees already own stays exactly where it is.

Oracle MICROS Simphony, Toast, Square for Restaurants, Qu, HungerRush, Revel, Restroworks, PetPooja, Rista and HyperPOS, with API-based integration for any system that exposes a public API or webhook. Orders flow from the AI directly to the POS and KDS in real time, with mods highlighted and combos exploded into line items.

Genuinely multilingual. Twenty-six languages are supported with accent handling, including English (US, UK, Indian, Filipino, Arab-English), Spanish, Arabic (MSA and GCC dialects), Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Urdu, French, German, Portuguese, Mandarin, Japanese, Korean, Russian, Turkish, Indonesian, Vietnamese, Thai and Filipino. The AI auto-detects the language a guest opens with and switches mid-order without missing the cart.

99.5% order accuracy at peak hour on production menus, measured against the line-item-level POS record. 95%+ of orders complete without escalation to a human supervisor. The AI reads every order back before firing to the kitchen, catches contradictions like 'no cheese' on a combo that includes cheese, and refuses to fire an order with an unresolved allergen flag.

Yes. HeyKoala supports tandem lanes, dual lanes and side-by-side configurations natively. The AI tracks each car through the lane via the timer or detection sensor and routes the correct order to the correct window, even when the lanes merge before payment.

No. The retrofit path is the default. HeyKoala is designed to drop into a chain that already runs standard drive-thru hardware with Oracle MICROS, Toast or similar POS estates. The greenfield path is available for new builds and ships with a reference BOM, but it is a choice, not a requirement.

A single pilot store goes live in 14 days. Once the pilot crosses your accuracy and AOV gates, the fleet rolls in waves of five to ten stores per week with a dedicated pod. A 100-store chain typically reaches full coverage in 12 to 16 weeks. Multi-thousand-store enterprise rollouts use parallel pods and run nine to twelve months end to end.

Both modes are supported. Fully autonomous is recommended for simple menus, off-peak hours and stores with sustained accuracy above 97%. Supervised mode pairs the AI with a remote agent who monitors eight to twelve lanes in parallel and intervenes only when confidence drops. AI-assisted mode keeps the human crew on the headset and uses the AI to prompt upsells, flag missed mods, and write the order to the POS automatically.

The acoustic model is trained on real lane audio with engine idle, road traffic, weather and music bleed. Active noise suppression runs on the inbound stream before the AI hears the guest, and a confidence-weighted second pass catches the difficult phrases. The AI asks the guest to repeat instead of guessing when confidence drops.

Yes. Every chain gets a brand-locked persona, a voice trained for your tone, and a full menu mapping including combos, mods and 86-state. The menu mapping reads live from your POS so price changes and item availability flow automatically. The voice persona is yours alone; we do not share it across brands.