Agentic AI for hospitality·now live
The front desk that never sleeps.
HeyKoala answers every call, checks your PMS live, takes the payment mid-call, and confirms on WhatsApp. 26+ languages, around the clock.
Run a restaurant or QSR? Meet Covers by HeyKoala
Live call · Suite booking
Picked up in 0.4s · 00:41
Pickup
0.4 seconds
PMS
eZee, live
Payment
Razorpay · UPI
Payment received. Deluxe room, 12th to 14th, booked in your PMS. Confirmation sent to the guest.
Trusted by hotels and resorts that take their reservation desk seriously
Why HeyKoala
Chatbots answer. Agents act.
Most "hotel AI" can quote a check-in time. None can book the room, charge the card, update the PMS, and WhatsApp the guest before the call ends. HeyKoala executes the transaction, end to end.
What chatbots do
- Quote a check-in time
- Answer a cancellation policy
- Forward calls to voicemail
- Pull a canned FAQ response
What HeyKoala does
- Picks up in under a second, in 26+ languages
- Checks live PMS availability across Opera, eZee, Mysoft, Odoo
- Sends a Razorpay link mid-call; the room auto-blocks on payment
- WhatsApp confirmation and upsell, end to end
Flagship · Reservation AI
From ring to confirmed booking, in one call.
Trained on your VIP rules, deposit policy and upsell logic. See Reservation AI in detail
01
Picks up every call
Under a second, in 26+ languages, with accent handling that actually works. No hold music, no voicemail.
02
Checks live PMS availability
Opera, eZee, Mysoft HMS, Odoo. The agent quotes only rooms that are actually bookable.
03
Takes payment mid-call
Razorpay link on WhatsApp while the guest is still talking. The room auto-blocks the moment payment lands.
04
Confirms and follows up
WhatsApp confirmation, reservation written back to your PMS, pre-arrival follow-ups on your SOP.
Free tool · no signup
How much is your front desk quietly leaking.
Every missed call and unanswered WhatsApp is a booking that walks to an OTA. Move five sliders to match your property and see the number, per month and per year — in INR or USD.
Hear it yourself
A real call, with real context
A returning guest calls in. The agent already knows them, their booking, and their history. No IVR, no hold music, no re-asking. Recorded on a live deployment.
Listen to the demo callPre-arrival request · returning guest
India · Indian English · 2:40
- 0:05Caller identified by phone number. The agent greets the guest by name, no IVR menu.
- 0:20Booking history pulled from the PMS. The guest never repeats their reservation details.
- 0:55Pre-arrival request captured and confirmed in natural conversation, reading the existing booking context.
- 1:50PMS booking note updated in real time; WhatsApp confirmation goes out before the call ends.
Customer story
A midnight call. A $2,000 booking. Nobody at the front desk.
A multi-location luxury resort group kept losing after-hours calls to voicemail. They pointed HeyKoala at their regular reservation number. By the time the guest hung up, the resort had a confirmed $2,000-a-night booking. Payment collected, PMS updated, confirmation sent.
The phone rings
A guest calls to book a suite. The front desk closed hours ago.
HeyKoala picks up
Greets the guest in their language and reads real availability across the group's fragmented systems.
It upsells the stay
A private dinner, a spa add-on, the river-view suite, exactly what the resort would want offered.
It closes the booking
Payment link sent on WhatsApp, money collected, confirmation delivered. All on the call.
One AI platform for hospitality
One guest. One journey. One platform.
From the first enquiry call to the post-stay review. Voice, WhatsApp and workflow intelligence on a single connected layer.
26+ languages
Automatic detection and mid-call switching across English, Hindi, Arabic, Tamil, French, Mandarin and more.
24/7, 95% answer rate
Nights, weekends, holidays and overflow. The reservation desk is never unmanned again.
PMS-native
Live availability, rate plans and reservation write-back with Opera, eZee, Mysoft HMS and Odoo.
Payments in-conversation
Razorpay links mid-call. UPI, cards, netbanking, wallets. Your deposit policy, applied automatically.
Trained on your SOP
VIP escalation, deposit rules, cancellation terms, upsell logic. Your playbook, not a generic script.
Auditable and reliable
Every call recorded, transcribed, sentiment-scored and exportable. SLA-backed uptime, multi-region failover.
Integrations
Plugs into the systems your property already runs
Keep your existing number, PMS and payment stack. No rip-and-replace. All integrations
Recognized & featured
A DPIIT-recognized startup under the Startup India initiative, Government of India.
Stop losing bookings to voicemail.
See it on a real call, with your PMS, your SOP, your numbers. We deploy a working pilot in a week.
No credit card required · Setup in 10 minutes