HeyKoala · for hotels in Norway
The AI receptionist for Norwegian hotels, in Norwegian.
HeyKoala answers every call in Norwegian or the guest's own language, checks live availability in your PMS, takes payment in kroner with a Stripe link mid-call and confirms the booking. Built for city hotels, fjord and mountain lodges, and properties that run with a small team.
Live call · Room booking
Picked up in 0.4s
Pickup
0.4 seconds
PMS
Mews, live
Payment
Stripe · NOK
Payment received. Double room, Friday to Sunday, booked in your PMS. Confirmation sent to the guest.
Answers live calls in
Why hotels in Norway use HeyKoala
Every unanswered call is a booking someone else takes.
01
Reception staff are expensive and hard to find
Staffing a desk around the clock costs more in Norway than almost anywhere. The AI covers nights, weekends and peak hours.
02
Remote properties, small teams
Lodges and smaller hotels often run with one or two people on shift. When they are busy, the phone goes unanswered.
03
Guests from everywhere
Norwegian, Swedish, German, English and more, often in one evening. HeyKoala answers each guest in their own language.
04
Seasonal peaks
Summer and ski season bring a flood of calls. The AI answers every one without extra hires.
Built for Norway
Your number, your PMS, your payments.
Speaks Norwegian
Natural Norwegian on live calls, with mid-call switching to Swedish, Danish, English, German and more.
EU/EEA data hosting + GDPR DPA
Guest data can be hosted in the EU, and we sign a GDPR Data Processing Agreement.
Payment in kroner
A Stripe payment link in NOK goes out mid-call. The room is held when payment lands.
Your PMS and phone line
Live with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. Keep your number via call forwarding or SIP into your PBX.
See every connection on the integrations page.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreHow it works
From first ring to confirmed booking.
01
Pick up every call
Under a second, in the guest's language. No hold music, no voicemail.
02
Check your PMS live
Quotes only rooms and rates that are actually bookable right now.
03
Take payment mid-call
A secure payment link goes out while the guest is still on the line.
04
Book and confirm
The reservation is written to your PMS and the guest gets a confirmation.
Questions hoteliers in Norway ask
Good to know.
Does the AI receptionist speak Norwegian?
Yes. HeyKoala handles live calls in Norwegian and switches to Swedish, Danish, Finnish, English, German and 20+ other languages when the guest does.
Is it GDPR compliant for Norwegian hotels?
Norway applies GDPR through the EEA agreement. HeyKoala offers EU data hosting and signs a GDPR Data Processing Agreement with hotels.
Which PMS does HeyKoala connect to?
Live availability and booking write-back with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee. If your PMS has an API or an MCP server, we build the connection for you as part of onboarding.
Do we keep our existing phone number?
Yes. We connect to your hotel's own PBX over SIP, or you forward your line to a number we provision through Twilio. Calls reach the AI first and transfer to staff when needed.
How fast can we go live?
Independent hotels can be answering calls in about 10 minutes, before the PMS connection is finished. Groups and chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.
Hear it answer a call for your hotel.
Book a 30-minute demo. We set the agent up with your rooms and rates and you call it yourself.
HeyKoala for hotels in other regions