Covers by HeyKoala · restaurants, QSR, cafés & fine dining
Stop losing orders to a busy phone.
Covers by HeyKoala answers every call in 26 languages, takes the order, sends it to your POS and kitchen, and texts the guest when their food is leaving. Built for restaurants, QSR, cafés, clubs and fine dining. Live in days, no new hardware.
Run a hotel? Meet Go by HeyKoala
Committed restaurant & QSR brands
Restaurant operations today
Phone, WhatsApp, Zomato, Swiggy. One host. Friday night.
Modern F&B isn't fragmented because operators are bad. It's fragmented because every channel demands attention at the same time, and the phone always loses. The host picks Zomato. The phone rings out. The regular goes elsewhere. Quietly. Forever.
01
Missed calls during the rush
Manual call-backs leave guests waiting, or walking to the restaurant across the street.
02
Slow WhatsApp replies
Delayed answers = lost orders and frustrated regulars who quietly stop coming back.
03
Channel chaos
Phone, WhatsApp, Zomato, Swiggy. Orders collide, modifications get lost, remakes pile up.
04
No 24/7 coverage
After-hours reservations and pre-orders go unanswered. Revenue walks out the door, quietly.
Why this isn't just another order bot
Most order bots stop at the order. HeyKoala doesn't.
Taking the order is the easy part. Sending it to your POS, printing to the kitchen, confirming the allergy, and texting the guest the ETA is what actually saves your team a shift. Covers by HeyKoala does the whole loop. Every call. Every shift.
Most order bots
What order bots do
Take a form-style order on WhatsApp. Send a generic confirmation. Wait for the kitchen to figure out the rest.
What they can't
Repeat the order in voice. Flag the peanut allergy. Print to the KDS with mods highlighted. Ping the rider when it's plated.
Covers by HeyKoala
What Covers by HeyKoala does
Answers the call, understands "large, no ice, extra shot, and a muffin," confirms allergens, fires to KDS, and texts the guest an ETA. End to end.
Use cases
What can it actually do?
Pick the workflows that drain your team's time. Turn them on first.
Table reservations
Phone + WhatsApp bookings, waitlist, deposits, no-show reminders.
Reservation AIPhone ordering
Picks up rush-hour calls, repeats the order, prints to the KDS. Dine-in + takeaway.
Food Ordering AIWhatsApp ordering
Voice notes → structured order → POS sync → live delivery ETA back to the guest.
Food Ordering AICatering & bulk orders
Quotes, dietary spec, headcount, deposit, kitchen lead-time. Without the manager doing it.
Food Ordering AIGroup bookings & events
Slot availability, menu choice, deposit collection, planner follow-up. Hands-free.
Reservations + Service DeskDrive-thru voice AI
AI at the speaker post. POS + KDS sync. Real-time upsell. 99.5% accuracy at peak.
Drive-Thru AIIn-room dining
Voice or WhatsApp ordering, dietary tags, POS sync, billing to room. For hotel F&B.
In-Room Dining AIReminders & promos
Outbound calls and WhatsApp. Cut no-shows, fill slow nights, push new menus.
Outbound AIPost-visit feedback
Capture feedback before public reviews land. Flag issues to the manager in real time.
Guest Feedback AIWhat makes HeyKoala different
One platform. Two kinds of agents.
Most platforms only automate guest-facing conversations. HeyKoala also coaches your team in real time. The only platform that does both.
Guest-facing agents
Every channel, every shift, every language. The customer-side AI that never clocks out.
- Reservations
- Food Ordering (voice + WhatsApp)
- Drive-Thru AI
- In-Room Dining
- Guest Feedback
Staff-facing agents
The AI waiter copilot. Real-time upsells, dietary alerts, SOP coaching in the moment that matters.
- AI Waiter Copilot (Fine Dining)
- Real-time upsell prompts
- Dietary & allergy alerts
- Table optimization
- Service desk & SLA tracking
Covers, in action
One front-of-house operating system.
One front-of-house operating system behind the AI: reservations, WhatsApp, the walk-in queue, and the whole floor, in one place.
AI reservations · live calendar
Every booking, on a table-wise calendar
The AI checks live availability across your floor, books the right table for the party and the occasion, and your team sees it the second it lands. Move or modify any booking by hand whenever you need to.
WhatsApp · reminders & nudges
WhatsApp that confirms, reminds, and rebooks
Covers answers on WhatsApp around the clock. It confirms the booking, sends arrival reminders, flags allergies and high chairs, and even moves a reservation when a guest asks, all on the same thread. Your team steps in only when it wants to.
Walk-in queue
Run the walk-in queue without the clipboard
Add walk-ins in a tap, quote an accurate wait, and notify guests by WhatsApp or SMS the moment their table is ready. No shouting names across a full room.
One dashboard
Run the whole floor from one screen
Covers today, no-show rate, occupancy, AI-handled calls, and the bookings that need attention, all at a glance. The front-of-house operating system your team actually lives in.
How it works
An order, end to end.
01
Customer places order
Phone call, WhatsApp text, voice note, or drive-thru speaker. Any channel.
02
AI processes & confirms
Order understood, repeated back, allergens flagged, mods captured.
03
POS & kitchen notified
Syncs to Toast / PetPooja / Restroworks + KDS in real time. No re-keys.
04
Status communicated
Live updates to the customer until pickup or delivery. Closes the loop.
Yes, including the drive-thru
QSR-grade voice AI at the speaker post.
Conversational AI that handles "large, no ice, extra shot, and a muffin." Accents, background noise, mid-order changes. It syncs to your POS and KDS in real time. No headset fatigue. No missed orders. No long lines.
Integrations
POS-native. Drops in. No rip-and-replace.
Plug-and-play API integration with the systems you already run. No hardware swap. No middleware. No "we'll sync overnight." Up and running in days, not months.
Plans
Pick your path.
From a single trattoria to a 200-outlet group, the platform scales with you.
Single location
Start with the trial. No POS integration required day one.
- Phone + WhatsApp ordering
- Reservations & feedback
- Up to 5 staff seats
- 30-min setup
Multi-unit group
Central dashboard, per-outlet numbers, role-based access. US & India.
- Unlimited outlets
- Per-outlet voice numbers
- Role-based GM dashboards
- POS-native (Toast, PetPooja, Restroworks)
Enterprise
Custom POS, unlimited minutes, dedicated success manager.
- Custom POS & KDS integrations
- Unlimited AI minutes
- SLA guarantee
- Dedicated AM + onboarding
Every shift. Every channel. Every order.
See Covers by HeyKoala take a live order. Phone, WhatsApp, or drive-thru speaker. End to end, in under a minute.