Run voice AI in your enterprise. Or run your own voice AI company on ours.
HeyKoala Voice is enterprise-grade voice infrastructure with sub-200ms latency, self-hosted deployment, and 26+ languages. Deploy it as your platform. Or white-label it and launch your own voice AI agency, first client live in 30 days.
Early access to the self-serve platform at voice.heykoala.ai.
Two ways to use HeyKoala Voice
Pick the path that fits your business.
Path A · For partners
Launch your own voice AI agency on our platform.
White-label HeyKoala Voice and sell it as your own. Multi-tenant console, vertical playbooks, sales kit, and direct support. Your first client live in 30 days.
- Your brand, your domain, your pricing
- Pre-built playbooks for 9 verticals
- Pitch deck, RFP kit, demo environment ready
- Recurring revenue model, scoped on the call
Path B · For enterprises
Voice AI inside your security boundary.
Sub-200ms latency. Self-hosted on-prem, VPC, or cloud. Architecture and controls aligned to ISO 27001 and SOC 2 so the deployment lands inside your existing audit boundary. Built for CIOs and CISOs who do not get to send voice off-site.
- Self-hosted, VPC, or HeyKoala Cloud
- Multi-model: Claude, GPT, Gemini, self-hosted Llama
- Data residency in India, EU, or your region
- Production in 4 to 12 weeks depending on scope
The Partner Programme
Launch your voice AI agency on our infrastructure.
Voice AI is becoming the next big SaaS category. The agencies that win are not the ones who built the engine. They are the ones who packaged, sold, and ran it. HeyKoala gives you the engine, the playbooks, and the sales kit. You build the agency.
The outcome you can sell
What we promise every partner who joins.
Your first client live in 30 days.
From signed agreement to a voice agent answering calls on your client's number, in under a month. We co-sit your first two pitches if you want us to.
One platform. Every vertical.
Sell into hotels today, drive-thrus tomorrow, BFSI next quarter. Same engine, different playbooks. Hospitality, F&B, QSR, real estate, healthcare, insurance, government. Pre-built for nine verticals, extendable to yours.
Recurring revenue, by design.
You charge subscriptions and implementation. We charge usage and platform. The economics compound with every client you onboard and every minute they run. We share the numbers in the first conversation.
No engineering team required.
If you can run a consultancy, you can run a voice AI agency on HeyKoala. Models, telephony, dashboards, integrations, and observability are all our problem. You own the pitch, the relationship, and the brand.
What is in the partner kit
Everything you need to ship a voice AI agency, in the box.
White-label console
Your logo, your domain, your colours. Customers log in to a portal that looks like yours, not ours. Optional white-label on telephony numbers and email comms too.
Multi-tenant client management
Onboard, configure, and bill each client separately from one console. Per-client agents, per-client phone numbers, per-client dashboards. You see everything, your clients only see their own.
Vertical playbooks
Pre-built agent templates and scripts for hospitality, F&B, QSR, drive-thru, real estate, healthcare, insurance, education, and government. Each one a working starting point, not a slide.
Sales enablement kit
Pitch deck, demo script, objection-handling notes, ROI calculator, RFP-ready answers for ISO 27001, SOC 2, HIPAA, and PCI questionnaires. Built so a non-technical seller can carry the room.
Live demo environment
A persistent demo tenant for every partner. Spin up a new vertical demo in minutes. Run the demo on your prospect's real phone number during the call.
Co-marketing
Partner directory listing on heykoala.ai, joint case-study development, social mentions on launches. We promote partners who ship.
Direct support line
Slack channel with our solutions team. Monthly office hours. Same-day response on partner-flagged issues. You are not alone in a ticket queue.
Training and certification
Two-week onboarding to certify your team on platform configuration, vertical playbooks, and client delivery. Refreshers every quarter as the platform ships new capability.
Who the partner programme is for
Four profiles consistently win on the platform. Yours probably fits.
AI and digital agencies
Already selling to hotels, restaurants, retail or real estate. Add voice AI as a six-figure product line that fits inside your existing accounts.
Consultants and SIs
Salesforce, HubSpot, Zoho, SAP, Microsoft practices that want to land a voice AI workstream inside enterprise accounts. We make you the voice expert in the room.
Telecom and MSP resellers
Bring voice AI alongside your VoIP, contact-centre, and managed-services business. Add a high-margin SaaS layer to a connectivity-only relationship.
Founders building a vertical voice SaaS
Pick one vertical, own it, ship in months not years. The engine, models, and integrations are done. Your job is the vertical depth, the brand, and the GTM.
From applied to first client, in 30 days
The four weeks that take you from interested to in-market, with our team in the room.
Week 1
Apply and onboard
Twenty-minute discovery call to scope your vertical, geography, and team. Mutual fit check, partner agreement, kick-off.
Week 2
Get certified
White-label your portal, complete the vertical-playbook training, build your first demo agent end to end. Your team is ready to pitch.
Week 3
First pitches
Run your first two prospect demos. Optional: we co-sit silently so you have a backstop on technical questions. Use our deck, our calculator, our objection notes.
Week 4
First client live
Voice agent in production on the client's number, billing under your brand. Onboarding playbook handed over. We stay close for the first month.
Tell us about your agency, your vertical, and the first three accounts you want to land. We will reply the same day with a partner-fit read and a calendar link.
Enterprise Voice AI
Built for the security boundary your CISO defends.
Sub-200ms latency. Self-hosted, VPC, or cloud. Controls and evidence aligned to ISO 27001 and SOC 2 so your auditors fold HeyKoala into your existing programme. Data residency you control. Audit trails into your SIEM. Voice AI that survives a Tier-1 review on the first pass.
What enterprise voice AI demands
Real-time understanding, automation in both directions, and security that holds up to a Tier-1 review. Built in from day one.
Sophisticated NLU for real-time voice interactions
Multi-model orchestration with sub-200ms response latency, accent and dialect handling across 26+ languages, mid-conversation context retention, and turn-taking that feels human. Trained on hospitality, BFSI, and QSR conversation data at production scale.
<200ms
End-to-end response latency
Seamless inbound and outbound automation
One agent runtime for both directions. Handle inbound calls at any volume with elastic concurrency, run outbound campaigns with personalised scripts and intent-aware branching, and orchestrate hand-offs to WhatsApp, SMS, and email without context loss.
1M+
Concurrent calls supported
Tier-1 security and massive scalability
Architecture and controls mapped to ISO 27001 Annex A and SOC 2 Trust Service Criteria, so HeyKoala fits inside your existing audit boundary instead of forcing you to widen it. Data residency in India and the EU, PII redaction at the inference layer, audit logs exportable to your SIEM, and horizontal scale from one property to a continental rollout.
99.9%
Uptime SLA for Enterprise
Three ways to run HeyKoala Voice
Pick the deployment that fits your security boundary, your compliance posture, and your engineering velocity.
HeyKoala Cloud
We run the infrastructure. You ship voice agents in days.
Fully managed multi-region deployment on our cloud. Elastic scale, automatic upgrades, observability dashboards, and SLA-backed uptime. Best for teams that want voice AI live this quarter, not next year.
Your VPC
Run HeyKoala Voice inside your own AWS, Azure, or GCP account.
Single-tenant deployment in your private cloud. Your network, your IAM, your audit trail. We hand over Terraform and a runbook. Co-managed support optional.
On-Prem and bare metal
For BFSI, defence, and regulated industries that cannot send voice off-site.
Air-gapped deployment with self-hosted STT, LLM, and TTS. Custom hardware sizing, deterministic licensing, and root-cause-level support. Available under partnership agreement.
The engine inside
HeyKoala Voice runs on Rock8, our internally-built voice infrastructure. Every layer is composable, replaceable, and inspectable.
Speech-to-Text
Multi-engine STT with confidence routing. Whisper-class accuracy, accent-tolerant, streaming-first. Works with Indian English, GCC Arabic, and 24 other languages.
Reasoning Layer
Multi-agent orchestration over Claude, GPT, Gemini, and self-hosted Llama. Per-tenant model routing, prompt-caching, and cost-engineered fallbacks.
Text-to-Speech
Studio-grade voice cloning, brand-tuned personas, and emotion control. SSML-aware. Sub-100ms first-byte for streaming playback.
Telephony Fabric
Native SIP, PRI, and IPBX. Direct integrations with Exotel, Plivo, Knowlarity, TeleCMI, and Twilio. Bring your number, your trunk, your carrier.
Action Layer
REST and webhook actions for your CRM, PMS, POS, payment gateway, and ticketing. Built-in connectors for Zoho, Salesforce, HubSpot, Odoo, Razorpay.
Observability
Per-call traces, transcript search, sentiment scoring, agent KPI dashboards, and SIEM-ready audit logs. Everything inspectable, everything exportable.
Tier-1 security and governance, by default
What your CISO is about to ask, answered before the meeting.
Audit-ready by design
Controls and evidence packages mapped to ISO 27001 Annex A and SOC 2 Trust Service Criteria — your auditors drop HeyKoala into your existing programme rather than running a parallel one. HIPAA-aware workflows for healthcare deployments. PCI-conscious payment handling. Active certification roadmap shared under NDA.
Data residency
Pin every byte to India, the EU, or your specified region. No telemetry leakage. No model-training on customer data unless you opt in.
Identity and access
SSO via SAML and OIDC. SCIM provisioning. Role-based access at the workflow, prompt, and call-record levels.
Audit and governance
Every model call, every action, every prompt change is logged. Exportable to Splunk, Datadog, or your SIEM of choice.
Nine verticals already running on HeyKoala Voice
The same engine, behind nine different playbooks. Pick the one that fits your enterprise, or pick three and sell all of them as a partner.
Hospitality
24/7 reservation handling, PMS-native availability checks, payment collection on WhatsApp, and SOP-driven pre-arrival workflows. Live across India and the Gulf.
QSR and Drive-Thru
Real-time POS and KDS integration, multilingual ordering, accent handling, and upsell logic that ships orders accurately at peak.
BFSI
Loan qualification, EMI collection, KYC follow-up, and fraud-flag callouts. Regulator-grade data residency, voice-bio fraud surface, and SIEM-ready audit trails.
Real Estate
Property enquiry qualification, site-visit scheduling, brokerage callbacks, and outbound nurture across high-intent leads. Native sync with Zoho, Salesforce, and HubSpot.
Healthcare
Appointment reminders, prescription refills, patient intake, and post-visit follow-up. HIPAA-aware workflows with PII redaction.
Insurance and Wealth
Renewal reminders, claims status, advisor follow-ups, and policy-document collection. Voice-bio identity checks and consented call recordings.
Education
Enrollment qualification, fee collection on Razorpay, deadline reminders, and parent communications across voice and WhatsApp.
Logistics and Customer Support
Delivery confirmations, RTO call-backs, dispute triage, and tier-1 support deflection. Multilingual support across 26+ languages.
Government and Public Sector
Citizen helplines, scheme-eligibility intake, grievance redressal, and outbound reach for public health and welfare campaigns. On-prem option for sensitive workloads.
Frequently asked questions
For partners
What does the partner programme cost?
Partner economics are scoped on the first call so we can match what fits your stage and your vertical. Most partners earn meaningful recurring revenue from their very first client. We share the full model in the first conversation, and there are no surprises in the agreement.
Do I need engineers to run this?
No. You need a sales motion and a delivery process. Models, telephony, dashboards, and integrations are our problem. We train your team to configure agents from a vertical playbook in days, not months. Most partners onboard their first client with a two-person delivery team.
Can I sell into industries you do not currently serve?
Yes. The engine is vertical-agnostic. We ship playbooks for nine verticals and will help you build a tenth if you bring the demand. Our team co-builds the first reference customer with you.
How exclusive is the partner programme?
We are selective. We onboard partners we can co-sell with, not against each other. Geographic and vertical exclusivity is discussed deal-by-deal. We would rather sign three serious partners in a region than thirty casual ones.
Can I white-label everything?
Yes. Your brand on the console, your domain, your colours, your collateral. The HeyKoala brand stays on infrastructure pages a client would not ordinarily see. End customers experience your brand, not ours.
What kind of agencies typically succeed?
Agencies that already have a sales motion into a vertical, ideally with two or three named accounts they can pilot with. Less about size, more about commercial muscle and a clear ICP. Solo founders with a strong vertical thesis also do well.
For enterprise
Can we self-host HeyKoala Voice?
Yes. Enterprise customers can run HeyKoala Voice in their own VPC across AWS, Azure, or GCP. For regulated industries, we ship a fully on-prem deployment with self-hosted STT, LLM, and TTS. Available under enterprise licensing and partnership agreements.
What models power the reasoning layer?
Multi-model orchestration over Claude, GPT, Gemini, and self-hosted Llama. Per-tenant routing rules let you pick the right model for cost, latency, or capability. Self-hosted deployments default to open-weight models.
How do you handle PII and compliance?
PII redaction at the inference layer before any third-party API call, an architecture and control set mapped to ISO 27001 Annex A and SOC 2 Trust Service Criteria so HeyKoala sits inside your audit boundary instead of widening it, HIPAA-aware workflows for healthcare, and data residency you control (India, EU, or your specified region). Audit logs are exportable to your SIEM, and we provide evidence packages and a control matrix your assessors can use without reverse-engineering the platform. Active certification is on the roadmap and the status is shared under NDA on request.
What is the deployment timeline for enterprise?
Cloud pilot: 2 weeks. Production cloud rollout with custom integrations: 4 to 8 weeks. VPC or on-prem deployment: 8 to 12 weeks depending on infrastructure scope and compliance requirements. We staff a dedicated solutions engineer for every enterprise engagement.
What scale have you operated at?
Production deployments span hospitality groups in India and the Gulf, drive-thru rollouts in Saudi Arabia, and BFSI pilots with regulated banks. Architecture supports 1M+ concurrent calls with horizontal scale across regions.
For partners
Build your voice AI agency on ours.
30 days from applied to first client live. We bring the engine, the playbooks, and the sales kit. You bring the relationships.
For enterprise
Voice AI on your stack, behind your boundary.
Sub-200ms latency, self-hosted or VPC, ISO 27001 and SOC 2 audit-ready controls and evidence. See it on a live call against your scale and your compliance constraints.
Or write to us directly at [email protected].