Integration·PMS
HeyKoala AI for Apaleo.
Connect HeyKoala to Apaleo and let a voice and WhatsApp AI answer every booking call, check live availability and rates, take payment mid-call and write the reservation straight into your Apaleo property, in 26+ languages including German and the Nordic languages.
HeyKoala AI for Apaleo
On Apaleo
What HeyKoala does on Apaleo.
01
Bookings written to Apaleo
The AI quotes live availability and rates from Apaleo and creates the reservation on the right unit group and rate plan the moment the guest confirms.
02
Payment while the guest is on the line
A secure Stripe link goes out by SMS or WhatsApp during the call. The room is held when payment lands, with no follow-up email chase.
03
Every language your guests call in
German, English, French, Norwegian, Swedish, Danish, Finnish and 20+ more, detected automatically and switched mid-call.
How it works
Three steps from sign-up to live.
01
Connect your Apaleo account
Authorise HeyKoala's access to your Apaleo property with Apaleo's standard API authorisation. No custom development on your side.
02
Map unit groups and rate plans
We mirror your unit groups, rate plans and policies so the AI sells exactly what your revenue team has loaded.
03
Forward your line and go live
Forward your number or connect your PBX over SIP. Reservations come first, then concierge, service requests and feedback.
Compatibility
Apaleo properties and multi-property accounts, via the Apaleo API.
Common questions
Apaleo, answered.
Does HeyKoala write bookings into Apaleo?
Yes. Live availability and booking write-back with Apaleo is live today. The AI creates the reservation in Apaleo when the guest confirms, so nothing is re-keyed.
Can the AI take payment for an Apaleo booking during the call?
Yes. It sends a secure Stripe payment link by SMS or WhatsApp while the guest is on the line, and the booking is confirmed when payment lands.
Is guest data kept in the EU?
EU data hosting is available, and HeyKoala signs a GDPR Data Processing Agreement with hotels.
Does it work for multi-property Apaleo accounts?
Yes. One HeyKoala account routes each call or message to the right property and its Apaleo inventory.
Run it on this integration
What you can run on Apaleo.
Pick one solution or all of them. They share the same AI brain and the same guest record.
Automate Reservations
AI agents that answer calls 24/7, handle reservations, modify bookings, and sync directly with your PMS. No more missed ...
Learn moreService Desk & Tasks
HeyKoala answers guest requests across voice and WhatsApp, turns each one into a tracked task for the right team, and ch...
Learn moreCollect Guest Feedback
HeyKoala asks every guest how their stay is going, listens across voice and WhatsApp, and the moment something is wrong ...
Learn moreIn-Room Dining & Banquets
AI agents handle in-room dining orders via WhatsApp, voice, or in-room tablets. Menu recommendations, dietary preference...
Learn morePlug HeyKoala into Apaleo. Go live in days.
See a live conversation read from and write back to Apaleo in a 30-minute demo.