New · HeyKoala guest portal
Every guest, one tap from your team.
A personal link at check-in or a QR code in the room. Guests chat with your AI concierge, request anything in one tap and watch it get done. No app to download, and the stay stays between them and your hotel.
Room services · Room 204
Your stay at the hotel
Hi Maya! I'm Ava. Tap a button below or type anything you need.
Two extra towels please
Housekeeping · #1042
On it! Ravi is taking care of your housekeeping request.
The basics
What is a hotel guest portal?
A hotel guest portal is a private web page each in-house guest opens from a link or a room QR code, with no app to download. In HeyKoala's guest portal, guests chat with the hotel's AI concierge, request anything in one tap, see each request go from sent to done, and can book their next stay with the hotel directly.
Stay link at check-in
When a guest checks in, at the desk or through your PMS, HeyKoala sends a personal link. No app, no login, no QR scan. The link stops working at check-out.
Room QR code
Print a QR code for every room. The guest scans it and confirms the mobile number on their booking. It only opens for the checked-in guest.
What guests can do
Everything they would call the front desk for.
Chat with your AI concierge
Under your own agent name, in the guest's language. It already knows who the guest is and which room they are in, so it never asks.
One-tap requests
Housekeeping, room service, table bookings, luggage, maintenance and express checkout. Only the services you switch on are shown.
Sent, on it, done
Every request becomes a ticket for the right team, and the guest sees it move: sent, on it, done. They can ask where it is or mark it urgent.
Instant answers
Wi-Fi, breakfast hours, the pool, checkout time. Answered on the spot from your property information, with no ticket raised.
Talk instead of type
A call button opens a voice conversation with the same AI, right in the browser.
Allergy alerts
The first mention of an allergy or dietary need raises a high-priority alert for the kitchen.
Upsells that feel like service
The AI suggests one relevant experience, like a spa slot or a dinner, leading with what makes it special. Interest is logged for your team.
Book the next stay direct
Guests can check availability and book a room in the same chat. With direct booking switched on it confirms in real time; otherwise your team gets the booking request.
How it works
- Step 1
Guest checks in
At the desk or in your PMS. The portal unlocks for that guest and that room only.
- Step 2
They open their stay
From the link we send, or the QR code in the room. No app and no password.
- Step 3
Ask, tap, done
Chat or tap a request. Your team gets a ticket, and the guest sees it move to done.
- Step 4
Link closes at check-out
Personal to the stay, and it follows the guest if they change rooms.
Why it pays for itself
The OTA sold the room. The next booking is yours.
An OTA guest usually never deals with your hotel directly. With the guest portal they do, for the whole stay. They get to know your team, your restaurant and your spa, and they can book their next stay with you in the same chat. That is a guest you never pay commission on again.
Calculate your OTA commissionFor your team
One queue for every request.
- Portal requests land in the same ticket queue as calls and WhatsApp, with the same SLAs, auto-assignment and staff alerts
- Status changes and assignments reach the guest automatically
- Room QR codes generated and printed from settings
- Copy or send any guest's stay link from the booking
- Instant answers for Wi-Fi and up to eight common questions
Part of the HeyKoala service desk, alongside requests from calls and WhatsApp.
Questions
What is a hotel guest portal?
A hotel guest portal is a private web page each in-house guest opens from a link or a room QR code, with no app to download. In HeyKoala's guest portal, guests chat with the hotel's AI concierge, request anything in one tap, see each request go from sent to done, and can book their next stay with the hotel directly.
Do guests need to download an app?
No. The guest portal is a web page. Guests open it from the personal link sent at check-in or by scanning the QR code in their room.
How is it secure?
The stay link is personal to one stay and stops working at check-out. A room QR code only opens after the guest confirms the mobile number on the checked-in booking for that room.
What can guests request?
Housekeeping, room service, restaurant table bookings, luggage help, maintenance and express checkout, plus anything they type in chat. You choose which services appear as one-tap buttons.
How does the guest portal help direct bookings?
Guests who booked through an OTA now deal with your hotel directly for the whole stay. They can check availability and book their next stay in the same chat, so the relationship, and the next booking, stays with you.
Which languages does it support?
The AI concierge chats in the languages you enable for your hotel and replies in the guest's language. The portal's buttons and labels are in English today.
Which PMS does it work with?
Check-in from eZee unlocks the portal and sends the stay link automatically, and staff can send the link from any booking in HeyKoala. Bookings made in chat write back to your PMS through HeyKoala's integrations.
Give every guest a direct line to you.
See a guest open their stay, ask for towels and watch the request go to done, in a 20-minute demo.