Category guide
The AI operating layer for hotels.
Hotels don't need more software. They need one layer that connects the systems they already own, answers every guest, and gets the work to the people who do it.
The AI operating layer for hotels
Not another app. One AI layer across your whole hotel.
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
Guest channels
- Phone calls
- SMS
AI agents
- Reservations
- Concierge
- In-room dining
- Service desk
- Feedback
- Sales recovery
Your systems
- PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
- POS
- CRM
- Stripe, Razorpay
- PBX / SIP
Your teams
- Front desk
- Housekeeping
- F&B
- Engineering
- Managers
Before the stay
Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.
Learn moreDuring the stay
Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.
Learn moreAfter the stay
Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.
Learn moreWhat changes for the hotel
From a stack of tools to one layer that finishes the job.
A separate tool per channel
One AI on phone, WhatsApp and SMS, with one memory of the guest.
Messages that need a human to finish
Transactions that finish themselves: room booked, payment taken, PMS updated.
Requests lost between departments
Every request becomes a tracked task for the right team, with a status the manager can see.
Rip-and-replace software projects
A layer on top of the PMS, POS and phone system you already run.
Where it runs
Local phone numbers or SIP into your PBX, Stripe payments in your currency, 26+ languages on live calls including Norwegian, Swedish, Danish and Finnish, and EU data hosting with a GDPR DPA.
Questions
Good to know.
What is an AI operating layer for hotels?
An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.
How is an AI operating layer different from a hotel chatbot or voice bot?
A chatbot or voice bot answers questions on one channel. An operating layer completes the work across channels and systems: it books the room in the PMS, collects payment, sends the order to the POS, opens a housekeeping task, and follows up after the stay.
Does a hotel need to replace its PMS to use an AI operating layer?
No. HeyKoala sits on top of the systems you already run. It is live with Oracle Opera, Mews, Cloudbeds, Apaleo and eZee, and connects to any other PMS with an API or MCP server during onboarding.
Which company provides an AI operating layer for hotels?
HeyKoala is an agentic AI operating layer for hospitality. Its AI agents handle reservations, concierge, in-room dining, service requests, feedback and sales recovery across phone, WhatsApp and SMS, in 26+ languages, for hotels in the US, Europe, the Nordics, Australia, Southeast Asia, India and the Gulf.
How long does it take to deploy?
Independent hotels can have the AI answering calls in about 10 minutes. Chains typically go live on the first property in 3 to 5 weeks, then days for each property after that.