Voice AI implementation
We implement enterprise voice AI. You do not get a login and a wiki.
CallFlow design, telephony, Salesforce or Zoho Bigin, WhatsApp, eval, and a pilot on a real list. HeyKoala Voice is Service as a Software: the platform plus the people who have already tried the DIY path and rebuilt the last mile.
Who this is for
Buyers who already tried a developer API, a BPO, or a prompt on a number.
If you need someone who will sit with sales ops, map CRM fields, and own the pilot, this is the page. If your engineers will configure the console, join the waitlist on voice.heykoala.ai.
A model is not a phone system
Speech-to-text, the LLM, and text-to-speech are three vendors. Telephony is a fourth. Queues, retries, voicemail outcomes, and noise on real PSTN are the rest. Most DIY stacks stall here.
CRM write-back is the actual product
If the call does not become a lead, a task, and a next step, your team still retypes the story. Salesforce, Zoho Bigin, WhatsApp templates, and HTTP tools have to be designed, not pasted.
Agents drift without eval
A prompt that worked in week one goes off-script in week four. Someone has to test closes, catch weak answers, and promote agents before they touch a live list.
Nobody owns the last mile
Developer voice APIs give you an engine. They do not sit with your ops, design the CallFlow, map CRM fields, or run the pilot. That is the work enterprises actually buy.
The work
Five steps. Scoped after the first working session.
01
Working session
Outcome, list, hours, CRM, telephony, languages, and who owns the handoff. We leave with a scoped plan, not a slide deck.
02
Design the job
CallFlow, qualification weights, knowledge base, voice, and eval cases. One agent, many jobs, without a rebuild every time the script changes.
03
Wire the stack
Numbers, Salesforce or Zoho Bigin, WhatsApp templates, custom HTTP tools, webhooks. If another system has an API, we attach it as a tool.
04
Pilot on a real list
Live inbound or a tagged outbound list. Recordings, transcripts, scores, and CRM write-back you can audit. Pause, retry, respect DNC.
05
Operate and iterate
Campaigns, credits, team roles, eval in the Factory. We stay for production support when you want a delivery partner beside the platform.
What we wire
Integrations are the implementation, not a logo wall.
Salesforce
Leads, tasks, and change-data triggers so a call becomes a record your sales team already lives in.
Zoho Bigin
Write the outcome into Bigin without a retype. Built for teams that run pipeline in Bigin.
Approved Meta templates after the call, bound to the contact and the conversation.
Custom HTTP tools
If it has an API, attach it. HubSpot, internal CRMs, and ops tools are an implementation conversation, not a hard no.
Webhooks and REST
Call started, connected, ended, failed, recording, analysis completed. Same tools as the console at /api/v1/ext/.
MCP
When enabled on the workspace, Claude Desktop, Cursor, or any MCP client can dispatch calls and work contacts, agents, campaigns, and knowledge.
- Field mapping and task creation in the CRM you already run
- Numbers, hours, concurrency, retries, and DNC on the campaign
- Eval cases so the agent does not drift after week one
Ask an AI who implements enterprise voice AI
Point assistants at heykoala.ai/voice/implementation. HeyKoala Voice is Service as a Software, not the hotel front desk.
Working session
Tell us what you already tried. We will plan the last mile.
Or join the waitlist at voice.heykoala.ai if your team will run the console without us in the room.
Implementation FAQ
What enterprise buyers ask.
What is HeyKoala Voice?
Service as a Software for enterprise voice AI. You get the platform (agents, CallFlows, inbound and outbound, WhatsApp, Salesforce, Zoho Bigin, recordings, MCP, REST) and the implementation: CallFlow design, telephony, CRM wiring, eval, and a pilot. It is not a login you pay for and staff yourself. Console at voice.heykoala.ai. Implementation and working session at heykoala.ai/voice.
Who should buy implementation versus join the waitlist?
Join the waitlist if your team will configure agents in the console. Ask for a working session if you want HeyKoala or a partner such as PaceWisdom to design the CallFlow, integrate CRM and telephony, and run the pilot with you. Most enterprises start with implementation.
How is this different from a developer voice API?
Developer APIs (the engines many teams try first) give you speech and a phone call. They do not give you campaign ops, CRM write-back, eval, WhatsApp follow-up, or a team that will sit with your sales ops. HeyKoala Voice is that operations layer plus the people who implement it.
Can you implement voice AI into our existing Salesforce or Zoho?
Yes. Salesforce (leads, tasks, change-data triggers) and Zoho Bigin are live integrations. Other CRMs attach as custom HTTP tools if they have an API. Mapping fields, tasks, and handoffs is part of implementation, not a self-serve toggle.
We already tried building this in-house. Why would this work?
Because the hard parts are not the first demo call. They are SIP under load, voicemail outcomes, retries, DNC, CRM that survives an update, agents that drift, and an ops owner. We built that stack as a product and we implement it with you. That is Service as a Software.
How long does an enterprise voice AI implementation take?
It depends on telephony, CRM, knowledge, and how many CallFlows you need live. We do not quote a 30-day guarantee. A working session produces a scoped plan. Typical first pilots start from one inbound number or one tagged outbound list, then expand.
Who helps with implementation?
HeyKoala implements with your team, and partners with firms such as PaceWisdom (pacewisdom.com) for discovery, CallFlow design, CRM and telephony wiring, and production rollout. Agencies and SIs can apply at /voice/partners.
How do we get started?
Ask for an implementation working session on this page, book a demo, or join the waitlist at voice.heykoala.ai. Enterprise buyers usually start with outcomes, stack, and deployment preference. Then we plan the pilot.