“We lose orders every time the phone rings during the rush”
Take Every Order, Even at the Peak of the Rush
HeyKoala answers every ordering call and WhatsApp message in 26+ languages, repeats the order back to confirm it, flags allergens, pushes it straight to your POS and kitchen display, and texts the guest an ETA. Phone, WhatsApp, voice note, or in-room dining. No order lost, no team member stuck on the handset.
1 in 3
Rush-hour calls go unanswered
When the floor is full, the phone is the first thing to drop. Every unanswered ring is an order placed somewhere else.
12 min
Staff time on a single phone order
Taking it, repeating it, keying it into the POS, chasing the kitchen. That is twelve minutes off the floor, per order.
25%
Commission on an order you could have taken
When a direct caller gives up and opens a delivery app, you pay aggregator commission on a guest who wanted to order from you.
Your phone is a revenue channel. During the dinner rush, it goes to voicemail.
Every restaurant and every hotel F&B desk has the same blind spot. Orders that come in by phone and WhatsApp are high-margin and direct, with no aggregator commission. But they arrive at exactly the moment your team has the least time to take them. The host is seating a table, the captain is running food, the line is twelve deep. So the phone rings out. The WhatsApp sits unread for forty minutes. The regular who wanted their usual gives up and opens a delivery app instead, and now you are paying commission on a guest who wanted to order from you directly. HeyKoala closes that gap. It answers every channel the second it lands, takes the order properly, and frees your team to do what only people can do: run the floor.
Multiple touchpoints, one AI
HeyKoala integrates across every customer interaction point.
Phone ordering
The AI picks up every call in under a second, in 26+ languages, and takes the full order with modifications and allergens.
WhatsApp ordering
Guests send a text or a voice note. HeyKoala reads it, structures the order, and confirms on the same thread.
In-room dining
Hotel guests order room service by voice or WhatsApp. The order bills to the room and routes straight to the kitchen.
POS and kitchen sync
Every order writes to your POS and prints to the kitchen display in real time. No re-keying, no transcription errors.
Feature
Voice and WhatsApp Ordering
Every channel answered the second it lands
A guest can call, send a WhatsApp text, or leave a voice note saying "two butter chicken, one garlic naan, make the dal less spicy." HeyKoala understands it, repeats it back, and confirms. It never puts a guest on hold and never lets a channel go unwatched, even when every table in the house is full.
Feature
Smart Recommendations and Upsell
The side, the drink, the dessert, offered every time
A rushed team forgets to upsell. HeyKoala never does. It knows what pairs with the order, what is trending tonight, and what this guest ordered last time, and it suggests naturally rather than reading a script. Every order becomes a chance to lift the ticket without anyone feeling sold to.
Feature
Zero-Error Order Capture
Read back, confirmed, and allergen-checked before it fires
Wrong items and missed modifications cost you a remake, a refund, and a guest's trust. HeyKoala reads every order back to the guest, catches contradictions, flags allergens against the dish, and only then sends it to the kitchen. What the guest said is what the kitchen makes.
Feature
Multilingual Ordering
Every guest orders in the language they think in
In a diverse market, language is the quiet reason orders get garbled. HeyKoala takes the order in 26+ languages and switches mid-conversation without missing a beat. A guest can start in English and finish in Hindi, and the order stays perfect.
Feature
Straight to POS and Kitchen
No re-keying, no paper, no lost tickets
The order writes to your POS and prints to the kitchen display the instant it is confirmed, with modifications highlighted. Your team never re-types an order, the kitchen never squints at handwriting, and in-room dining orders bill straight to the room.
Feature
Order Analytics
See what sells, what stalls, and when
Every order is data. HeyKoala shows you peak ordering windows, best-selling combinations, upsell conversion, and the items guests ask about but do not buy. Use it to design the menu, price the specials, and staff the kitchen around what actually happens.
Built for the real world
Enterprise-grade capabilities that handle the chaos of real operations.
Natural conversation
Guests order the way they speak, with changes mid-sentence. No menu trees, no "press 1."
Dietary and allergen handling
The AI flags allergens against every dish and confirms dietary needs before the order fires.
Live menu and 86 sync
Sold out of the sea bass? The AI knows the moment you 86 it and stops offering it.
Payment on the thread
A Razorpay link goes out on the same WhatsApp chat. Paid orders flow straight to the kitchen.
What food ordering looks like with HeyKoala
40%
Faster order processing
from first ring to kitchen ticket
15%
Higher average order value
through natural, well-timed upsell
100%
Of ordering calls answered
even at peak, in any language
26+
Languages supported
across voice and WhatsApp
How it works
Get started in three simple steps.
Connect your POS
HeyKoala plugs into PetPooja, Restroworks, Rista, or your existing POS by API. No new hardware, live in days.
The AI takes the order
Guests order by phone, WhatsApp, or voice note. The AI confirms items, modifications, and allergens in the guest's language.
Kitchen and guest both get it
The order prints to your kitchen display with modifications flagged. The guest gets a WhatsApp confirmation and a live ETA.
Works with your stack
HeyKoala plugs into the systems your operation already runs.
Point of Sale and Kitchen Display
Menu sync, order routing, and KOT printing.
Telephony and IPBX
Keep your existing number. Route calls in and out across providers.
Communication and Payments
WhatsApp Business, email, SMS, and Razorpay for confirmations, follow-ups, and payment collection.
Stop sending your own guests to the delivery apps.
Direct phone and WhatsApp orders are your highest-margin orders. HeyKoala makes sure not one of them goes unanswered. See it take a live order, by phone and by WhatsApp, in a 30-minute demo.
Part of the HeyKoala platform
One agentic AI platform across hotels and F&B. Here is where this fits.
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