HeyKoala AI on WhatsApp Business
HeyKoala AI for WhatsApp Business
Turn your WhatsApp Business number into a 24/7 guest channel. HeyKoala answers, qualifies, books, takes orders, and logs feedback, all in the thread the guest already uses.
24/7
On your business number
26+
Languages in one chat
100%
Conversations on the contact
0
Net-new apps for the guest
What HeyKoala does on WhatsApp Business
Reservations on WhatsApp
Guests message your business number to book a room or a table. The AI quotes, books, and confirms in the same chat.
Ordering and in-room dining
Voice notes, photos of menus, or just typed orders. The AI handles them all and writes the order to your POS.
Service and feedback in the thread
Requests become tracked tasks. Feedback gets collected the same way it was given, in conversation, not in a form.
How the integration works
Three steps from signup to live.
Connect your number
Connect your WhatsApp Business API number through Meta. HeyKoala becomes the agent on that line.
Choose the use cases
Switch on reservations, ordering, service desk, and feedback per property, per outlet, or globally.
Go live with templates
We ship Meta-approved WhatsApp templates for confirmations, reminders, and feedback so you are compliant from day one.
Compatibility
WhatsApp Business API (Cloud API) via official Meta channels. Single number or multi-property setups.
What you can run on this integration
Pick one solution or all of them. They share the same AI brain and the same guest record.
Automate Reservations
AI agents that answer calls 24/7, handle reservations, modify bookings, and sync directly with your PMS. No more missed ...
Learn moreAutomate Food Orders
HeyKoala answers every ordering call and WhatsApp message in 26+ languages, repeats the order back to confirm it, flags ...
Learn moreService Desk & Tasks
HeyKoala answers guest requests across voice and WhatsApp, turns each one into a tracked task for the right team, and ch...
Learn moreCollect Guest Feedback
HeyKoala asks every guest how their stay is going, listens across voice and WhatsApp, and the moment something is wrong ...
Learn moreCommon questions
Do we need a new WhatsApp number?
No. We onboard your existing WhatsApp Business number through Meta so guests keep using the channel they already know.
Is this compliant with Meta's policies?
Yes. HeyKoala uses official WhatsApp Business API channels and Meta-approved templates for all proactive messaging.
What about WhatsApp voice notes?
The AI listens to voice notes, understands the order or request, and replies in the same medium, so guests do not have to switch to typing.
Plug HeyKoala into WhatsApp Business. Go live in days.
See a live conversation read from and write back to WhatsApp Business in a 30-minute demo.