Integration·Telephony
HeyKoala AI for Twilio.
Use Twilio as the carrier behind HeyKoala. The AI answers every call and SMS through your Twilio numbers, books, takes orders, and logs tickets, in 26+ languages.
HeyKoala AI on Twilio voice and messaging
On Twilio
What HeyKoala does on Twilio.
01
Twilio numbers, AI-answered
Your existing Twilio numbers route inbound voice and SMS straight to HeyKoala. No new carrier, no new number.
02
Outbound campaigns too
Run feedback calls, reminder SMS, and reactivation campaigns from your Twilio account, with the AI handling the conversation.
03
Recordings and analytics
Every call recording, transcript, and sentiment score is available on HeyKoala and posted back to your CRM of choice.
How it works
Three steps from sign-up to live.
01
Point Twilio at HeyKoala
Configure your Twilio numbers to route to HeyKoala. We handle SIP, media, and TwiML on our side.
02
Pick your use cases
Inbound reservations, ordering, service desk, outbound feedback or reactivation. Switch on what you need.
03
Scale across regions
Add Twilio numbers per region or property. HeyKoala routes by number to the right brand and language.
Compatibility
Twilio Voice, Twilio Programmable Messaging, and Twilio Flex deployments.
Common questions
Twilio, answered.
Do we need to switch carriers to use HeyKoala?
No. If you already have Twilio, HeyKoala plugs into your numbers. If you do not, we can provision Twilio numbers for you.
Can we use it for outbound campaigns?
Yes. HeyKoala runs outbound voice and SMS campaigns on Twilio, with the AI handling the conversation and writing outcomes back to your CRM.
Is there a minimum call volume?
No. The integration works from a single property up to multi-region chains. Twilio costs are passed through transparently.
Run it on this integration
What you can run on Twilio.
Pick one solution or all of them. They share the same AI brain and the same guest record.
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Learn morePlug HeyKoala into Twilio. Go live in days.
See a live conversation read from and write back to Twilio in a 30-minute demo.