HeyKoala AI on Twilio voice and messaging
HeyKoala AI for Twilio
Use Twilio as the carrier behind HeyKoala. The AI answers every call and SMS through your Twilio numbers, books, takes orders, and logs tickets, in 26+ languages.
Any
Twilio number, AI-answered
Inbound
and outbound covered
26+
Languages on every line
0
New carriers to manage
What HeyKoala does on Twilio
Twilio numbers, AI-answered
Your existing Twilio numbers route inbound voice and SMS straight to HeyKoala. No new carrier, no new number.
Outbound campaigns too
Run feedback calls, reminder SMS, and reactivation campaigns from your Twilio account, with the AI handling the conversation.
Recordings and analytics
Every call recording, transcript, and sentiment score is available on HeyKoala and posted back to your CRM of choice.
How the integration works
Three steps from signup to live.
Point Twilio at HeyKoala
Configure your Twilio numbers to route to HeyKoala. We handle SIP, media, and TwiML on our side.
Pick your use cases
Inbound reservations, ordering, service desk, outbound feedback or reactivation. Switch on what you need.
Scale across regions
Add Twilio numbers per region or property. HeyKoala routes by number to the right brand and language.
Compatibility
Twilio Voice, Twilio Programmable Messaging, and Twilio Flex deployments.
What you can run on this integration
Pick one solution or all of them. They share the same AI brain and the same guest record.
Automate Reservations
AI agents that answer calls 24/7, handle reservations, modify bookings, and sync directly with your PMS. No more missed ...
Learn moreAutomate Food Orders
HeyKoala answers every ordering call and WhatsApp message in 26+ languages, repeats the order back to confirm it, flags ...
Learn moreService Desk & Tasks
HeyKoala answers guest requests across voice and WhatsApp, turns each one into a tracked task for the right team, and ch...
Learn moreCollect Guest Feedback
HeyKoala asks every guest how their stay is going, listens across voice and WhatsApp, and the moment something is wrong ...
Learn moreCommon questions
Do we need to switch carriers to use HeyKoala?
No. If you already have Twilio, HeyKoala plugs into your numbers. If you do not, we can provision Twilio numbers for you.
Can we use it for outbound campaigns?
Yes. HeyKoala runs outbound voice and SMS campaigns on Twilio, with the AI handling the conversation and writing outcomes back to your CRM.
Is there a minimum call volume?
No. The integration works from a single property up to multi-region chains. Twilio costs are passed through transparently.
Plug HeyKoala into Twilio. Go live in days.
See a live conversation read from and write back to Twilio in a 30-minute demo.