Integration·CRM
HeyKoala AI for Odoo.
Connect HeyKoala to Odoo CRM and Helpdesk and let a voice and WhatsApp AI create leads, log conversations, and open service tickets directly in your Odoo instance.
HeyKoala AI for Odoo
On Odoo
What HeyKoala does on Odoo.
01
Leads and opportunities created
Every enquiry becomes a lead in Odoo, with the transcript and the AI's qualification notes attached.
02
Conversations on the timeline
Calls, WhatsApp, and follow-ups all log on the Odoo contact timeline with sentiment and intent.
03
Helpdesk tickets routed
Service requests and complaints open as Helpdesk tickets with priority and SLA pre-filled from the AI's read of the conversation.
How it works
Three steps from sign-up to live.
01
Authorise Odoo access
Connect HeyKoala to your Odoo instance, on Odoo Online, Odoo.sh, or self-hosted.
02
Map your CRM and Helpdesk
Pipelines, stages, and ticket categories are mapped so the AI lands records in the right place.
03
Go live across channels
Voice, WhatsApp, and web all flow into Odoo, with no manual handover from the front desk.
Compatibility
Odoo 16, 17, and 18 via REST and JSON-RPC. Online, Odoo.sh, and self-hosted deployments.
Common questions
Odoo, answered.
Does HeyKoala work with our self-hosted Odoo?
Yes. HeyKoala connects to Odoo Online, Odoo.sh, and self-hosted Odoo instances using standard Odoo APIs.
Can it create tickets in a specific Helpdesk team?
Yes. Each intent the AI recognises can route to a specific Helpdesk team, with priority and SLA already set.
Will it duplicate contacts?
No. The AI matches by phone number and email before creating a new contact, so existing Odoo records stay clean.
Run it on this integration
What you can run on Odoo.
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Learn morePlug HeyKoala into Odoo. Go live in days.
See a live conversation read from and write back to Odoo in a 30-minute demo.