Every server,
your best server.
Every table,
the regular's table.
Serve · Fine Dining listens to the table, remembers the guest, and nudges your server in real time with wine pairings, dietary flags, SOP cues, and the right upsell at the right second. Your kitchen is already world-class. This makes the floor legendary.
Table 4 gets a perfect wine pairing.
Table 7 gets a blank stare.
Your kitchen is consistent. Your floor isn't. A 5-year veteran closes ₹25K covers; a 2-month hire closes ₹12K. A VIP is unhappy with the pace, smiles politely, never returns, leaves a 3-star review. You find out on Tripadvisor. You cannot train your way out of it. Fine-dining turnover sits at 75% a year, and every new face starts from zero on the floor.
Service drift
Every server runs their own version of your SOP. Quality varies by shift, by mood, by who's on tonight.
Forgotten regulars
The Sharma family ate here last anniversary, loved the Napa Cab. Nobody on tonight's shift knows.
Missed upsells
Your best server lands 8 upsells a night. Your newest lands 1. That is ₹15,000 to ₹40,000 in margin walking out per shift, per server.
From supervising to nudging.
Traditional service relies on a captain hovering, a GM walking the floor, a checklist taped behind the bar. Serve · Fine Dining replaces hovering with whispering. The AI listens to the table, watches the cart, knows the guest's history, and surfaces the right card to the right server at the right second. No earpieces. No scripts. No micromanaging. Just better service, table after table.
This is what your server sees during a cover.
- 01
Guest insights, live
Repeat guest, allergies, wine preference, anniversary today. Every signal that shapes the service, surfaced the moment the table opens.
- 02
Always listening
Live transcription on. The AI follows the table conversation and turns cues into the right suggestion.
- 03
AI suggestion cards
Guest Nudge, Meal Suggestion, Answer Query. Swipeable, contextual, and grounded in this guest, not a script.
- 04
Allergy guardrail
"No nuts" sits in the insights bar. The AI checks every dish it suggests against the guest's profile before it reaches the server.
- 05
Live order, running total
Every item, the service charge, the estimated total. The server answers a pricing question without leaving the screen.
- 06
Quick add from menu
Tap to add, with photos, mods, and prices. One screen from listening to firing the order.
Five things that change how you serve.
From the listening engine to the kitchen display. One system, end to end.
It listens. Then it whispers.
Detects key phrases like "something light tonight" or "is the sea bass fresh?" and surfaces the right card.
Analyses the cart in real time. Suggests wines, sides, and courses that actually go together.
The moment the server selects the guest, last visit's order, dietary flags, and avg spend land on screen.
Auto-flags allergens. Suggests alternatives before the order goes to fire.
No more flipping between menu, notepad, and POS.
"Less salt", "no oil", "extra crispy" on tap, not on memory.
Water → aperitif → appetizer → main, visualised. No course skipped, no beat missed.
Course-by-course or full table, with mods highlighted on the KDS.
Pricing visible at the cart, so servers answer without leaving the screen.
"The usual?" Said with confidence, every visit.
Name, tags (VIP, vegan, anniversary), avg spend, last visit, all on the first screen.
Most-ordered items pinned to the top so the server can suggest, not search.
Subtle cues nudge the server when tone or pace suggests a table needs attention. Recovery starts before the complaint.
First visit, return, birthday. Surfaced automatically. Memorable moments don't depend on memory.
Designed to be glanced at, not stared at.
Menu, cart, guest profile. One thumb away.
Suggestions swipe in and out. The floor stays the priority, not the screen.
Large touch targets. Operable with peripheral vision while the server maintains eye contact.
Order fired, urgent nudge. Felt, not seen. The screen stays quiet.
The same intelligence, the whole way through.
GM dashboard shows every table's status, every shift, in real time.
"Less salt", "no oil", "well done". Highlighted in high-visibility colours so the kitchen never misses a note.
Toast, Square, PetPooja, Restroworks, Rista, HyperPOS. Drops into your existing stack.
Every table, every conversation, searchable. GM training material writes itself.
Points for SOP. Recognition for revenue.
A leaderboard for the team.
Every cover scores itself. SOP compliance, upsell conversion, guest sentiment, total sale. Servers earn points and badges automatically. The shift leaderboard goes up on the back-of-house screen. Top performers get visible recognition (and a share of the upsell margin if your comp plan allows). New hires see exactly where they stand, what to work on, and how the best server on the floor does it differently.
Score per cover
SOP %, upsell count, sentiment, and total. Calculated automatically the moment the table closes.
Shift leaderboard
Healthy, transparent competition. Posted on the BOH screen, visible in the app, updated live.
Coaching that writes itself
The GM sees who is improving and who needs a hand, with the transcript and score to back it up.
What an evening looks like with Serve · Fine Dining.
The Sharmas return
Server taps Table 1. Profile loads: repeat guests, here for their anniversary, loved the Napa Cab last visit, no shellfish.
Pre-session summary
"The Sharma family celebrated their anniversary here last year. They loved the Napa Cab and the Tiramisu." The server greets them by name.
AI listens
Live waveform begins. Guest insights populate: enjoying the ambience, likely to try something new.
Pairing surfaces
Truffle Mushroom Risotto with Pinot Noir card. The server suggests it, the table says yes.
Allergy guardrail
Shellfish flag fires the moment the server scrolls to the Seared Sea Bass. A safe alternative is suggested before fire.
Upsell lands
A dessert-wine card surfaces near the end of the main course. The server reads the room and pours a Pinot.
End of session
Score posted: SOP 96%, upsell value ₹450, sentiment positive. Points added. Shift leaderboard updated.
Results from properties like yours.
Drops into your existing fine-dining stack.
POS-native, KDS-ready, BYO-PMS. API-based. no hardware swap, no rip-and-replace.
Built for the operators who care about the floor as much as the kitchen.
Independent fine-dining restaurant
One location, premium spend. Serve · Fine Dining stand-alone with white-glove onboarding.
Luxury hotel F&B program
Multiple restaurants, banquets, in-room dining. Bundled with the main HeyKoala platform for one source of truth.
Multi-unit fine-dining group
Consistent service across locations. GM dashboards per outlet, central performance view.
Groups with a flagship
Serve · Fine Dining for the flagship; HeyKoala Serve for the casual sister concepts.
Make every table feel like the regular's table.
Serve · Fine Dining is a niche, premium product. It comes with white-glove onboarding, custom menu mapping, server training, and a dedicated success manager. Pricing scales with your covers and outlets. See it handle a live cover, from “good evening” to “see you next time.”
Or email [email protected] with the subject “Serve · Fine Dining”.