The AI operating layer for hotels·live now

The front desk that never sleeps.

HeyKoala answers every call and WhatsApp, checks your PMS live, takes payment mid-call, and confirms the booking. 26+ languages. Around the clock.

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See what missed calls cost your hotel in 30 seconds, in your currency.

Live call · Suite booking

Picked up in 0.4s · 00:41

Hi, I would like to book a deluxe room from the 12th to the 14th.

A deluxe room is available at $229/night. Shall I send you a secure payment link?

Pickup

0.4 seconds

PMS

Opera, live

Payment

Stripe

now

Payment received. Deluxe room, 12th to 14th, booked in your PMS. Confirmation sent to the guest.

Free calculator · no signup

How much revenue is your hotel losing to missed calls?

Every call that rings out and every WhatsApp left unanswered is a guest booking somewhere else. Move the sliders, in your own currency, and see what it costs you each month and each year.

Your property

Missed calls per day8

Calls that ring out after hours, during check-in peaks, or when the desk is busy.

Unanswered WhatsApp inquiries per day6

Messages that sit unread across shifts.

Share that are booking inquiries45%

The rest are existing-guest questions and general calls.

If answered, how many book?30%

Your realistic inquiry-to-booking conversion rate.

Average booking value$240

Room rate multiplied by the typical number of nights.

What it is costing you

Revenue lost per month

$13,608

Per year

$163,296

Missed inquiries / month

189

Lost bookings / month

Recoverable with a 24/7 AI agent

$11,567/ month

$138,802 a year, at a 85% capture rate.

Every call and WhatsApp answered in seconds, 24/7, in 26+ languages
Live availability checked in your PMS, booking and payment taken on the spot
Confirmation sent on WhatsApp, so the guest never goes back to an OTA

That is revenue walking past the front desk every month. Book a demo to see if recovering it is real for your property.

Turn the leak off in 10 minutes.

HeyKoala's voice and WhatsApp agents answer every call and message, 24/7, in your guest's language, checking availability, booking, ticketing and confirming automatically, straight into your PMS. Independent hotels go live in about 10 minutes; groups in a few weeks.

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Email me this breakdown

Get the full numbers in your inbox, plus what it would take to recover them at your property. No obligation.

These are directional estimates based on the figures you enter, meant to help you scope the opportunity, not a guarantee of results. Recovery assumes the AI answers virtually every call and message and converts at the rate you specified.

Prefer real numbers over estimates? Get a free missed-call audit: we call your front desk like a guest and send you the results.

95%

of calls answered

~$126K

recovered per property, per year

80%

automated

10 min

to go live (independent hotels)

Trusted by hotels that can't afford a missed midnight booking.

Luxury resorts · after-hours bookings

Hotel & convention · front desk coverage

Beach resorts · live in under 10 minutes

Hill resorts · 90%+ fewer missed calls

“HeyKoala cut our missed calls by over 90%. The AI handles reservations around the clock and our front desk can finally focus on in-house guests.”
General Manager · Holiday Valley Resorts

Why HeyKoala

Chatbots answer. HeyKoala books the room.

What chatbots do

Quote a check-in time
Answer a cancellation policy
Forward calls to voicemail
Pull a canned FAQ response

What HeyKoala does

Picks up in under a second, in 26+ languages
Checks live PMS availability in Opera, Mews, Cloudbeds, Apaleo and eZee
Sends a Stripe or Razorpay link mid-call; the room auto-blocks on payment
SMS or WhatsApp confirmation after payment

The AI operating layer for hotels

Not another app. One AI layer across your whole hotel.

An AI operating layer for hotels is one AI that sits across every guest channel (phone, WhatsApp, SMS), connects to the systems the hotel already runs (PMS, POS, CRM, payments), and routes work to the teams who act on it. Instead of another app, it executes the transaction and closes the loop: the booking is made, the payment is taken, the request reaches housekeeping, and the manager sees it.

Guest channels

Phone calls
WhatsApp
SMS

AI agents

Reservations
Concierge
In-room dining
Service desk
Feedback
Sales recovery

Your systems

PMS: Opera, Mews, Cloudbeds, Apaleo, eZee
POS
CRM
Stripe, Razorpay
PBX / SIP

Your teams

Front desk
Housekeeping
F&B
Engineering
Managers

Before the stay

Answers every booking call, quotes live rates, takes payment and writes the reservation to the PMS.

Learn more

During the stay

Takes in-room dining orders into the POS and turns requests into tracked tasks for the right team.

Learn more

After the stay

Calls for feedback before the public review, and offers a direct rebook while the stay is fresh.

Learn more

What is an AI operating layer for hotels?

Reservation AI

How it works

Reservation AI

Pick up call or WhatsApp

Under a second, in 26+ languages. No hold music, no voicemail.

Check live PMS

Opera, Mews, Cloudbeds, Apaleo, eZee. Quotes only rooms that are actually bookable.

Take payment and block room

Stripe or Razorpay link by SMS or WhatsApp. The room blocks when payment lands.

Confirm to guest

SMS or WhatsApp confirmation. Reservation written back to your PMS.

Sales AI agents

Answer the phone. Then sell.

The same AI front desk that books inbound also runs outbound revenue agents (recovery, upsell, and win-back) so GMs get more than a smarter receptionist.

Abandoned-call recovery

When a guest hangs up or gets voicemail, the agent calls back, recovers the enquiry, and books.

Pre-arrival upsell

Outbound calls and WhatsApp before check-in: upgrades, spa, dining. Your SOP, your rates.

Post-stay win-back

Feedback first, then a rebook offer while the stay is still fresh. Revenue that never hits OTAs.

Always on

Nights, weekends, holidays. 95% answer.

PMS-native

Live availability and write-back. Opera, Mews, Cloudbeds, Apaleo, eZee, and any PMS with an API.

Mid-call payments

Stripe worldwide, Razorpay in India. Room blocks when payment lands.

26+ languages

English, Spanish, German, French, Norwegian, Swedish, Danish, Finnish, Arabic, Hindi, Thai, Mandarin, and more.

Your SOP

VIP rules, deposit, cancellation, upsell.

Full audit trail

Every call recorded and transcribed.

Integrations

Plugs into the systems your property already runs

Keep your existing number, PMS and payment stack. No rip-and-replace. All integrations

Oracle OperaMewsCloudbedsApaleoeZeeMysoft HMSStripeRazorpayWhatsApp BusinessTwilioSIP / PBXAny PMS via API or MCP

AI models and speech

Wherever your hotel is

Local numbers, local languages, local payments.

Local phone numbers or SIP into your PBX, Stripe payments in your currency, and EU data hosting with a GDPR DPA for European hotels.

United States

English, Spanish, French, Mandarin

Hotels in the USA

Australia

English, Mandarin, Vietnamese, Hindi

Hotels in Australia

Europe

English, German, French, Spanish

Hotels in Europe

Norway

Norwegian, English, Swedish, Danish

Hotels in Norway

Sweden, Denmark & Finland

Swedish, Danish, Finnish, Norwegian

Hotels in the Nordics

Germany, Austria & Switzerland

German, English, French, Italian

Hotels in Germany, Austria and Switzerland

Malaysia, Indonesia & Thailand

English, Thai, Indonesian, Mandarin

Hotels in Southeast Asia

Recognized & featured

A DPIIT-recognized startup under the Startup India initiative, Government of India.

“How a hospitality platform is betting on agentic AI as the real differentiator.”

Read the article

Exhibited at South India's biggest food & hospitality show, Palace Grounds Bengaluru.

Read the recap

Stop losing bookings to voicemail.

95% answer. ~$126K recovered per property, per year. 80% automated. Indie 10 min.

Book a demo Start free trial

GMs and chains: book a demo · Independents: try it free · No public pricing

Run a restaurant or QSR? Meet Covers by HeyKoala