Who answers your hotel's calls at 2 AM?
HeyKoala does.
HeyKoala is the agentic AI receptionist that picks up every call, checks live availability in your PMS, takes the payment, and confirms the booking on WhatsApp. In 26+ languages, around the clock. Built for hotels, chains, and resorts. Restaurants and F&B run on HeyKoala Serve.
Trusted by Evolve Back, Dennisons, Holiday Valley, The Avatar · 14-day free trial
Chatbots answer. Agents act.
Most “hotel AI” can quote a check-in time. None can book the room, charge the card, update Opera, and WhatsApp the guest before the call ends. That's not automation, it's a fancier FAQ. HeyKoala is agentic AI built for hospitality. It executes the transaction, end to end, every time.
- Quote a check-in time
- Answer a cancellation policy
- Forward calls to voicemail
- Pull a canned FAQ response
- Book the room in your PMS
- Charge the card on the call
- Write the reservation back
- Send the WhatsApp confirmation
- Picks up in under a second, in 26+ languages
- Checks live PMS availability
- Razorpay link mid-call, room auto-blocks on payment
- WhatsApp confirmation + upsell, end to end
Built for hotels. Extended to restaurants with HeyKoala Serve. Voice-first. PMS- and POS-native.
Never miss a booking again. Convert every call into confirmed revenue.
Reservation AI is HeyKoala's flagship product. It picks up every call, checks your PMS in real time, sends a Razorpay link on WhatsApp, and writes the booking back to your PMS. All on your hotel's SOP. 24/7.
- 01
Pick up every call, in any language
AI answers in under a second, in 26+ languages, with accent handling that actually works.
- 02
Check live PMS availability
Opera, eZee, Mysoft HMS, Odoo. The agent quotes only rooms that are actually bookable.
- 03
Send a Razorpay link, block the room in PMS
Payment link goes on WhatsApp mid-call. Reservation auto-blocks in the PMS the moment payment lands.
Trusted by Evolve Back, Dennisons, Holiday Valley, and The Avatar.
A midnight call. A $2,000 booking.
Nobody at the front desk.
A multi-location luxury resort group kept losing after-hours calls to voicemail. High-intent guests, calling to book, hitting a dead line. Then they pointed HeyKoala at their regular reservation number.
The phone rings
A guest calls the resort's regular reservation number to book a suite. The front desk closed hours ago.
HeyKoala picks up
It greets the guest in their language and asks what they are looking for. No hold music, no voicemail.
It reads the real PMS
Across the group's fragmented systems, it finds what is genuinely available and quotes only bookable rooms.
It upsells the stay
A private dinner, a spa add-on, the river-view suite. The AI offers exactly what the resort would want offered.
It closes the booking
Sends the details and a payment link on WhatsApp, collects the money, and sends the confirmation. All on the call.
By the time the guest hung up, the resort had a confirmed $2,000-a-night booking. Without that call being answered, it would have been a missed call and a lost booking.
Find the right fit for your property
From a 12-room boutique to a 200-property group, HeyKoala scales with you.
Launch & Scale
Boutique hotels, B&Bs, hostels, Airbnbs. Live in 30 minutes. No PMS required to start. 14-day free trial.
- Reservations on voice + WhatsApp
- Guest CRM & feedback
- Up to 10 staff seats
- PMS sync (Launch tier and above)
Enterprise
Custom PMS, unlimited AI minutes, multilingual voice, dedicated success manager. For hotel groups deploying across 5 to 500 properties.
- Custom PMS / PBX / intercom integrations
- Unlimited AI minutes & staff seats
- Multilingual voice (26+ languages)
- SLA guarantee + dedicated AM
What Problem Are You Solving?
Every agent solves a real operational pain point. Pick the one that hurts most.
Automate Reservations
We're missing calls and losing bookings
Automate Food Orders
We lose orders every time the phone rings during the rush
Drive-Thru AI
Our drive-thru lines are too slow
Collect Guest Feedback
We only hear what went wrong after the guest posts the review
Coach Your Staff
Our waiters aren't upselling consistently
Interactive Property Tours
We want guests to tour before booking
Service Desk & Tasks
Guest requests get lost between the front desk and the floor
In-Room Dining & Banquets
In-room dining orders are slow and error-prone
Two Types of AI Agents. One Platform.
Most platforms only automate guest-facing conversations. HeyKoala also coaches your staff in real time - the only platform that does both.
Guest-Facing Agents
AI handles the interaction. Reservations, orders, feedback, tours. 24/7, multilingual, on voice and WhatsApp.
- Reservations & bookings
- Food ordering & in-room dining
- Guest feedback collection
- Property tours & concierge
Staff-Facing Agents
AI coaches your team. Real-time upsell tips, SOP scoring, guest history context - delivered in the moment that matters.
- Real-time upsell prompts
- SOP compliance scoring
- Guest history & preferences
- Performance analytics
One guest. One journey. One platform.
Most hotels run the guest journey across a dozen disconnected tools, and a lot of sticky notes. No shared CRM. No voice agent. No single record of who the guest is. HeyKoala is the layer that connects all of it, from the first enquiry call to the post-stay review.
Enquiry & Booking
The voice AI answers every enquiry call and WhatsApp, checks live availability in your PMS, and books the room. 24/7, in 26+ languages.
Reservation AIPre-Arrival
Confirmations, upsell offers, and arrival details go out on the channel the guest already uses, with the room and the guest profile already in the CRM.
Property ToursThe Stay
In-room dining, late check-out, an extra towel. Every request, by voice or WhatsApp, becomes a tracked task with an owner and an SLA.
In-Room DiningService & Support
Service tickets created, routed, escalated. The duty manager sees the full queue live, the system escalates before SLAs break.
Service DeskFeedback & Win-Back
Mid-stay and post-stay conversations score sentiment in real time. Happy guests go to Google. Unhappy ones go to a manager. Every signal lands back in the CRM for the next stay.
Guest FeedbackThe unfair part
No CRM. No voice agent. That is the point.
Hospitality has lived without these for decades. HeyKoala is one platform that gives you all three, in one go-live.
The CRM your hotel never had
Every guest, every interaction, every preference. One record that follows them from the first enquiry to the win-back, across voice, WhatsApp, and the front desk.
The voice agent your hotel never had
A 24/7 voice AI on every phone line and every WhatsApp number, multilingual, PMS-native, that talks to guests the way your best receptionist would on a quiet morning.
The journey, finally connected
Reservations, the stay, service tickets, feedback. One platform, so what the guest told the booking agent shows up on the housekeeper's screen.
Integrates With Your Stack
HeyKoala connects to the PMS, POS, and communication tools you already use.
In the press
What the industry is saying about HeyKoala
Ready to transform your guest experience?
Join the hospitality brands already using HeyKoala to automate guest interactions and coach their teams with AI.
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Trusted by hotels and resorts that take their reservation desk seriously